Network Support Analyst

2 weeks ago

Mississauga, Canada Services and Housing In the Province Full time

Services and Housing In the Province (**SHIP**) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.

Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

**Duties and Responsibilities**:

- Administration of Active Directory, Microsoft Exchange 2016, Hyper-V and Office 365 Suite
- Troubleshoot and resolve computer system and network related problems.
- Schedule and perform all network maintenance, firmware/software upgrades in a Windows environment with mínimal disruption to staff.
- In-depth experience with server environments including domain controllers, on-prem AD, and Azure AD, user permissions, and roles.
- Document, track, and monitor problems to ensure timely resolutions.

**Key Attributes**:

- Excellent written, verbal, and organizational skills.
- Effective problem-solving skills and the ability to evaluate and interpret findings to determine a viable solution and root cause.
- Ability to prioritize tasks and execute work efficiently in a fast-paced environment.
- Excellent communication skills and the ability to convey technical solutions clearly and effectively.

**Qualifications**:

- Bachelor’s degree or college diploma in Information Systems support or related field from an accredited college or university.
- In-depth knowledge of networking concepts including routing, subnets and firewalls.
- Good understanding of Windows Server 2012/2016, Active Directory, Exchange 2016, O365, EMS, and Azure
- Strong experience in the administration, and management of Windows Group Policy Objects for endpoint configuration management and software deployment.
- Intermediate understanding of security controls and technologies to ensure the Confidentiality, Integrity and Availability of information systems.
- Knowledge of ITIL Incident, Problem and Change management processes would be an asset.
- Experience using remote desktop tools to support users.

**Working Conditions and Requirements**:

- Average amount of physical effort is required
- Able to sit/stand for prolonged periods of time
- The role may require occasional onsite and after hours support

**Ship Values**
- Compassion, Hope, Inclusive, Respect, Professional

**COVID-19 Considerations**
- As part of SHIP’s commitment to health and safety, it is a condition of employment that you be fully vaccinated (2 doses, including 14 days since your second dose) against COVID-19 or have an exemption pursuant to the Ontario Human Rights Code.

**Application Instructions**

**Why Work For Us?**

**Our Vision**
Quality Housing, Quality Services, Quality Lives

**Our Mission**
To increase quality of life through health services and housing supports that promote mental and physical health and wellness

**Our Culture**
Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen, we know what it means, and why it matters.

**Our Commitment**
People are at the forefront of our success. Below are just a few ways our full time permanent staff have personal and professional success:

- Competitive Salaries with Annual Performance Reviews
- Comprehensive Health Plans
- Group RRSP (5% Employer Contributions)
- 12 Paid Health & Wellness Days
- 10 Paid Vacation Days
- 3 Paid Personal/Floating Holidays
- Generous Parental and Family Leave
- Learning and Development Opportunities
- Travel Allowances
- Employee Assistance Program
- Company Culture to be Proud of
- Possibility to Create a Real Impact

**35+**
Years focused on Clients, Tenants, Staff and Families

**4,000+**
Clients and Residents served annually

**17**
Programs and Service offerings in Southern Ontario

**300+**
Dedicated, Respectful, Compassionate and Professional Employees

Monday - Friday | 8:30am - 4:30pm

NON-UNION | 37.5 Hours

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