Retail Store Manager

3 weeks ago

Etobicoke, Canada Gibson's Cleaners Full time

Gibson's Cleaners has provided dry cleaning and laundry services to the Greater Toronto Area for over 90 years. We're looking for an energetic leader to manage and lead our team of client service reprentatives.

**Leadership and People Management**
- Create a respectful and inclusive team environment
- Build a strong team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.
- Work in conjunction with Human Resources to manage the store's hiring processes
- Support ongoing training and learning of all store team members consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
- Conduct annual peer evaluations to celebrate success and provide opportunities to grow
- Plan and prepare team member schedules according to labour requirements, availability, and budget considerations.
- Address all employee relations issues, including knowing when to bring in management

**Client Experience**
- Support team members (e.g., leading by example/providing training) to ensure a great cliet experience, providing information about Gibson's aftercare services, supporting with pick-ups and drop offs, and filing and organizing the store's orders
- Move dynamically on the floor to assess and fulfill the clients and team
- Address emergent client issues and escalate to management as needed

**Operations**
- Plan store coverage and scheduling needs for all three Gibson's locations.
- Ensure store and processes adhere to Gibson's health and safety policy
- Perform work in accordance with applicable policies, procedures, and laws or regulations.

**Key Skills & Core Values You Bring**
- **Initiative**: You like to problem solve and get things done. You're excited to jump in and tackle challenges head on.
- **Integrity/Honesty**: Behaves in an honest, fair, and ethical manner
- **Leadership**: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
- **Thoughtfulness**: Is thoughtful towards their team members and Gibson's clients
- **Team Building**: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives

**Job Requirements**

**Eligibility**
- Must be legally authorized to work in the country in which the store is located
- Must be 18 years of age or older
- Must have a license
- Must have at least 1 year of managing a team of people

**Salary**: $40,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Flexible schedule
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Tips

Ability to commute/relocate:

- Etobicoke, ON M8X 1Y3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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