IT Support
1 week ago
**Overview**
**Responsibilities**
- Provide first-level support for hardware and software issues, resolving user inquiries in a timely manner.
- Assist in the installation, configuration, and maintenance of computer systems, networks, and peripherals.
- Utilize tools such as Visio for network diagrams and documentation.
- Conduct data analysis to identify trends and improve IT processes.
- Collaborate with team members on projects utilizing Agile methodologies.
- Analyze system performance metrics and provide recommendations for improvements.
- Support data visualization efforts using Power BI and Tableau to present insights effectively.
- Participate in project management activities to ensure timely completion of IT initiatives.
- Document troubleshooting processes, solutions, and user guides for future reference.
**Experience**
- Proficiency in Python is preferred for scripting and automation tasks.
- Strong data analysis skills to effectively analyze issues and propose solutions.
- Familiarity with project management principles is a plus.
- Experience with tools such as Visio, Power BI, Tableau, or similar software is advantageous.
- Previous experience in an IT support role or related field is desirable but not mandatory.
Join us in this exciting opportunity to enhance your skills while contributing to our team's success
Pay: $60,000.00-$75,000.00 per year
**Benefits**:
- Extended health care
Schedule:
- Monday to Friday
Work Location: In person
Expected start date: 2025-02-24
