Junior IT Technician IT Team Toronto

3 months ago

Toronto, Canada Savanta Full time

Are you passionate about technology and looking for an exciting new opportunity in a fast growing and progressive organisation? We are seeking an IT Technician to join our team at Savanta and provide support to our global team of 650 employees.

Savanta is **one of the fastest growing agencies in market research** with teams in the UK, Americas, and APAC. With technology at the heart of our business, we inform and inspire clients to _Make Better Decisions_ through powerful data, high impact consulting, and bespoke solutions.

**About the Role**

This is an entry level position into Savanta’s IT and would provide hands-on support to the business and follows the guidance of the IT Technicians and IT Engineers.

**Key Responsibilities**:

- Support the IT Technicians and Engineers with their day-to-day
- Basic level support for the Savanta business including, but not limited to:

- Building new machines
- Password resets
- Setting up Azure AD accounts
- Updating of basic user information
- Adding / removing users from Azure / O365 groups
- Maintaining / troubleshooting peripherals (keyboards, mice, printers)
- Basic troubleshooting of machine errors
- Be the first in line to pick up IT tickets that you can resolve. Escalate, via Freshdesk Notes or in Teams, any that you don’t have time to pick up or can’t do). No ticket should be left unread / unassigned

**About You**

You will ideally have a minimum of 2 years of experience in the IT industry and hold a CompTIA A+ certificate. You must have experience supporting and troubleshooting Windows 10/11 devices and know how to work in Azure / O365 at an entry level. Experience dealing with Microsoft Incidents / Cloud App Security is a bonus, but not a requirement.

In addition to your technical skills, you will have a collaborative mentality and a strong customer focus. We value team players with a positive attitude and strong customer service skills.

**Salary & Benefits**

We are committed to providing a workplace that meets the needs of our team, equipping them with the tools and information necessary for success in a post-pandemic environment.

Working in an inclusive, collaborative, and dynamic work environment we offer an excellent benefits package* including generous holiday allowance, a great social calendar and flexible working practices.

**Why Join Us**

With offices in the UK, US, Canada, and India, over 650 staff globally, and ambitious growth plans, Savanta offers the benefits of scale, whilst our specialist teams make life at Savanta feel more like working at a smaller agency. Our client portfolio includes some of the world’s best-known brands, including Fortune 100 companies.

Part of the vibrant Next 15 Communications Group, we have an entrepreneurial company culture that actively recognizes and values its people and offer unrivalled scope for career development.
- Full details of local benefits and perks available on request from Savanta HR.
- Savanta is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities._
- Disclaimer: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information._

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