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Key Lead

3 months ago

Vancouver, Canada Knix Full time

Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career

We are looking for a **Permanent Full
- Time Key Lead** who will create a comfortable and uplifting environment for customers as they explore the store and Knix’s product line. Actively listening to their needs and preferences, you expertly guide the customer experience from greeting to fit to purchase. You are passionate about coaching and mentoring others you work with and are not shy about giving and receiving feedback. You set goals and you see them through. You are intuitive, enthusiastic, and able to leverage your love for Knix to drive sales goals and enhance customer loyalty.

Knix is one of the fastest-growing companies in Canada This is a fantastic opportunity to do meaningful & impactful work and to be part of an organization that is empowering people everywhere

**What's in it for you (Benefits & Perks)**:

- Competitive Base Salary plus Monthly Bonus
- Health benefits program that starts on your first day
- Parental Leave Top-Up Program
- Access to a mental health & wellness platform that offers therapy and coaching sessions
- A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
- Generous employee discounts that offer up to 50% on your favourite Knix products
- Opportunities for monthly, quarterly, and semi-annual awards and recognition
- Opportunities to advance in your career - We are growing

**About you**:

- You have a pulse on what Knix customers want and know how to engage and delight them.
- You thrive in a dynamic environment and have the ability to think on your feet.
- You understand what we all experience in fitting rooms and are a natural at making others feel comfortable.
- You’re a born team player and always look for ways to help the group succeed.
- You’re passionate about our customers and inspired by Knix and our mission.
- You’re able to handle difficult customer facing conversations and interactions.
- You’re a results-oriented and process driven individual.

**Reponsibilities**:

- Create a comfortable and uplifting end-to-end experience for all Knix customers.
- Following province re-opening, plan and execute store events to build community and drive sales.
- Actively listen to customer preferences and recommend products they’ll be sure to love.
- Lead product fittings to ensure our customers buy the correct size the first time.
- Stay knowledgeable on our growing product assortment - and wear it, too
- Coach and develop Sales Associates, ensure you are promoting a positive and fun working environment.
- Get involved with staff training, general operational needs (like ordering shop supplies) and shop events.
- Ensure all products are merchandised effectively to reflect our brand and drive sales.

**Qualifications**:

- 2+ years’ experience in a retail and/or customer service environment
- Previous experience in a lead or senior role is preferred
- Passion for creating exceptional customer experiences.
- A warm demeanour with a “get it done” approach.
- Resourceful with a keen ability to resolve customer issues.
- An affinity for our product line, and a belief in the Knix mission

**Eligibility Requirements**:

- Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older
- Ability to lift and handle packages weighing up to 25lbs
- Ability to move efficiently through the store for long periods of time and as needed for an entire shift.

LI-ONSITE

**How we Hire