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Customer Service Representative/cashier
1 week ago
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity to utilize your communication and problem-solving skills in a fast-paced and dynamic environment.
**Responsibilities**:
- Assist customers with product information, order placement, and issue resolution
- Provide accurate and efficient data entry for customer accounts
- Maintain a high level of product knowledge to effectively address customer questions and concerns
- Upsell products or services when appropriate to maximize sales opportunities
- Follow up with customers to ensure satisfaction and resolve any outstanding issues
- Collaborate with cross-functional teams to escalate and resolve complex customer inquiries
**Requirements**:
- Excellent verbal and written communication skills
- Strong sales and customer service skills with the ability to build rapport with customers
- Proficient in data entry with attention to detail and accuracy
- Ability to handle high call volumes while maintaining professionalism and phone etiquette
- Strong problem-solving skills to effectively address customer concerns
- Ability to work independently as well as collaboratively within a team environment
**Job Type**: Seasonal
Contract length: 6-7 months
**Salary**: $16.56-$20.00 per hour
Expected hours: No less than 15 per week
**Benefits**:
- Flexible schedule
- On-site parking
- Store discount
Flexible Language Requirement:
- French not required
Schedule:
- 4 hour shift
- Day shift
- Evening shift
- Every Weekend
- Monday to Friday
- On call
- Weekends as needed
- Weekends only
**Education**:
- Secondary School (preferred)
**Experience**:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
Expected start date: 2024-04-15
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