Key Holder

8 months ago

Oshawa, Canada THAT HAPPY COMPANY Full time

About Us

THAT HAPPY COMPANY is a brand of cannabis culture shop that will provide an unparalleled customer shopping experience. We will ensure that all our customers are given first-class service whenever they visit our store. Our knowledgeable budtenders will navigate and guide our customers through our vast product variety featuring the highest quality cannabis, pre-rolls, edibles and cannabis oil and capsules. Our shop will be well positioned in a prime retail location in the Greater Toronto Area and will match the ideal picture of a community store. The business is set to launch with one outlet in Oshawa and has expansion plans to open other outlets in key locations all across Ontario and throughout Canada.

Our brand is built on our core values: trust, quality, fair price, customer care, education, innovation and community. Our vision is to promote the positive and healthy lifestyle of educated consumers and uplift the community perceptions of legalized cannabis use. Join us in breaking down the stigmas around cannabis use, promoting cannabis education, and uplifting the community.

What we offer?

We offer competitive pay, discounts, a team-focused environment, and most importantly, a place to grow. As we continue to expand, we always look identify and develop internal talent for individuals who are hungry to take their careers to the next level.

Job Title: BUDTENDER & KEY HOLDER

Job Summary:
THAT HAPPY COMPANY (THC) is looking for an experienced Budtender & Key Holder that is capable of cultivating and operating an efficient business and provides an outstanding guest experience. The Budtender & Key Holder achieves this by working collaboratively with the THAT HAPPY COMPANY management and executives to support, maintain, and improve the day-to-day retail operations that include, but are not limited to, the following key duties and responsibilities:
Budtender Support:

- Committed to growing the THC brand by exceeding expectations on a regular basis and ensuring store operations and customer experience are pristine
- Strong record of attendance and lack of tardiness
- Excellent ability to handle high-pressure situations and handle difficult conversations while remaining calm and communicating in a respectful and professional manner
- Continuously seeks ways to improve the business even beyond their stated role
- Lead and supervise daily operations during assigned shifts.
- Provide guidance and support to team members, fostering a positive and collaborative work environment
- Responsible for opening and closing the dispensary
- Ensuring security protocols are followed

Sales & Customer Service:

- Achieve sales goals through confident floor skills and excellent customer service skills
- Ensure POS transactions and end of day cash reconciliation is accurate and follow-up on any discrepancies, and ensure cash deposits are done accurately and on schedule
- Train, coach, motivate and mentor the Budtender staff on product knowledge and retail sales techniques
- Stay informed about new product releases, industry regulations, and best practices.
- Educate and train staff on product knowledge and customer service standards.
- Support achievement of key sales targets and other business objectives
- Provide exceptional guest service; act as a role model to the team of Budtenders
- Ensure a high quality guest experience is provided in every interaction
- Support with administrative tasks as required; ensure compliance with policies and procedures
- Assist in building a weekly staff schedule that complies with labor policies
- Support resolution of all issues that arise from staff or guests, such as complaints or grievances
- Coordinate with team to perform weekly inventory audits and reconciliation
- Ensure all expired/damaged/returned product is logged and disposed of according to regulations
- Maintain a clean and organized work environment
- Other duties as may be assigned
- Own all customer feedback and resolve issues in cooperation with upper management if necessary
- Utilize customer and team member feedback to readily implement changes to improve the customer experience
- Execute Cannabis selling strategies through collaboration with marketing incentives, displays and promotion
- View sales reports and communicate with the team to identify sales trends and potential inventory requirements
- Utilize approved employee incentives to drive sales and boost morale
- Focus on customer feedback and reviews (Google) and meet monthly goals
- Provide management team and executive team with insights with respect to popular products and product quality
- Contribute and manage ongoing corporate social media accounts

Daily Store Operations:

- Maintain store compliance with all local and federal regulations.
- Organize and communicate all required reporting and paperwork.
- Manage inventory, sales, and compliance audits.
- Perform all daily opening and closing procedures.
- Implement and oversee security, reporting, a

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