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Virtual Service Representative
1 month ago
**Virtual Service Representative**
**Full time, 7-month term, Selkirk MB**
**Starting salary - $38,317**
**Why should you join our team?**
At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.
**At Access Credit Union, our values are straightforward**:
- Do good
- Be better
- Own it
- Move forward
**What will you be doing?**
The Virtual Service Representative I (VSR I) provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, the Virtual Service Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services
**Key Responsibilities**:
- First point of contact for members and potential members contacting Virtual Banking.
- Process cheque orders and complete non-registered investment, TFSA investments or RRSP deposits.
- Set up online banking for existing member cards; reset passwords/security questions and troubleshoot.
- Process new memberships and build member relationships by resolving member problems; identifying needs and opportunities; and cross selling or promoting the appropriate products and services.
**What do you need?**
- Grade 12 diploma or equivalent
- Minimum of 2 year previous experience in customer/member service role, experience within a member contact centre preferred
- Demonstrated desire to serve others in a friendly and professional manner
- Ability to identify and willingness to act upon sales and service opportunities
- Strong interpersonal and communication skills, both verbal and written
- Attention to detail with high degree of accuracy
- Proficient computer skills
**Are you ready to?**
- Be an ambassador for our brand, values and products
- Ensure things get done efficiently
- Go home each day feeling accomplished
- Challenge the status quo
- Build a career
- Continue learning
**We welcome diversity, value inclusion, and take pride in our vibrant corporate culture. Our team is a reflection of the members we serve and the communities we live in.**
**Job Types**: Full-time, Fixed term contract
Contract length: 7 months
**Salary**: From $38,317.00 per year
**Benefits**:
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
Schedule:
- Day shift
Work Location: In person
Application deadline: 2023-04-24
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