Client Services Coordinator

3 weeks ago

Vaughan, Canada RYCOM Full time

**RYCOM** is a trusted leader in Smart Tech solutions for public and private sector real estate, properties, and portfolios for over 20 years. The **RYCOM** team develops, delivers, and supports the innovative strategy and the integrated layers of technology required to create Smart Buildings today that meet the demands of the future. By staying at the forefront of technology solutions, utilizing best-in-class support models, and delivering quality services with the highest level of care and support, **RYCOM** simplifies technology for clients so they can focus on their core business while achieving operational, environmental, and measurable results.

**Reasons to Join RYCOM**
- A team driven by passion and a culture where people make a difference because we believe that every voice counts
- An entrepreneurial environment
- Opportunity to learn different parts of the business
- Employee Health and Wellness Program including nutritional counselling, and onsite gym (Vaughan office)
- Team fundraisers and events
- Comprehensive benefits program
- RRSP matching
- Employee training
- Compensation based on experience
- 3 weeks of paid vacation to start

**OPPORTUNITY**

RYCOM CORPORATION is seeking a Client Services Project Coordinator to be responsible for coordinating a variety of Telecom related projects and activities for customer related installations and requests.

**RESPONSIBILITIES**
- Tracking progress of client projects
- Acting as a liaise between contractors and customers
- Working internally with the RYCOM Professional Services group to coordinate, prioritize, and schedule client projects
- Ensure timely and accurate response to customer requests
- Responsible for providing current and accurate updates on all projects by leveraging the RYCOM systems and leveraging company procedures for maintaining records
- Preparation and tracking of quotations and billing preparation
- Liaise with internal Contract Management division for projects related to Telecom License Agreements
- Ensure customers has a great service experience though engagement and provide appropriate follow up
- Triage all incoming issues and perform first level support to resolve or assign as required
- Participate in clients calls as the RYCOM representative for Telecommunications and coordination
- Communicate with internal Customer Care team
- Manage client issues/projects to ensure appropriate prioritization of support activities from project commencement to completion
- Provide day to day operations support for RYCOM clients

**REQUIREMENTS**:

- Minimum one year experience in any of the following areas: project coordination/ management, project planning and team leadership or call centre
- Experience in telecommunication and/or cabling
- Ability to work independently, but towards team goals
- Ability to prioritize, multitask and work effectively under pressure to meet deadlines
- Well-developed interpersonal skills
- Build strong client relationships based on trust and respect
- Provide exceptional customer service experience through strong written and verbal skills
- Team player
- Strong telecommunications and low voltage background
- Other duties as required
- Must be willing to work at the Vaughan office location

**Vaccination Policy**

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Application question(s):

- This position is not remote. Are you willing to work in our Vaughan office?

Work Location: In person

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