Client Service Assistant

6 months ago

Liverpool, Canada Inglis Kassouf Financial Solutions Inc Full time

'''Duties'''
- Market and analyze our client services to identify potential customers and target markets
- Provide exceptional customer service to clients, ensuring their needs are met and issues are resolved in a timely manner
- Utilize SaaS platforms, such as Salesforce, to manage and track customer interactions and account information
- Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure client satisfaction and success
- Assist with project management tasks related to client onboarding, implementation, and ongoing support
- Build and maintain strong customer relationships through regular communication a

'''Qualifications'''
- Previous experience in customer service or a related field is preferred
- Proficiency in the Microsoft Office Suite, particularly Excel
- Familiarity with SaaS platforms, such as Salesforce, is a plus
- Knowledge of the financial services industry is beneficial
- Strong project management skills with the ability to prioritize tasks and meet deadlines
- Excellent communication skills, both written and verbal, with the ability to effectively convey complex information to clients
- Demonstrated ability to build and maintain positive relationships with clients
- Proficiency in customer relationship management (CRM) software is desired
- Degree or diploma in business or administration

This position offers a competitive salary based on experience.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements associated with the job.

**Salary**: $17.00-$21.00 per hour

Expected hours: 32 - 40 per week

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Liverpool, NS B0T 1K0 (required)

Ability to Relocate:

- Liverpool, NS B0T 1K0: Relocate before starting work (required)

Work Location: In person

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