Night Auditor

1 month ago


Nisku, Canada Holiday Inn & Suites Edmonton Airport and Conference Centre Full time

**Night Auditor**

**Location**: Nisku, AB

**Shift - pending on applicant - 3 evening shifts, 2 night audit shifts - Friday and Saturdays - days are not flexible.**

The guest service agent is responsible for ensuring 100% satisfaction from the moment of the guests’ first contact with the hotel until the time they depart the hotel. This includes; greeting the guest, making reservations, performing all check in and check out functions, proper disbursement of keys and informing guests about hotel amenities, facilities and services. You are also required to accommodate guest requests, answer telephones, and handle cash and credit card transactions.

A strong customer satisfaction disposition is mandatory
- Arrive a minimum of 10 minutes prior to shift start to receive and pass on information and review front desk logbook and memo board
- Contribute to achieving the loyalty of our guest by achieving and exceeding their expectations and providing warm personal service
- Handle guest complaints and comments in a professional manner and provide follow up for co-workers, affected departments and management
- Respond to all guest needs and requests in a timely manner, and ensure that they are documented in logbook when required
- Departure duties include friendly and efficient check out of guest as well as expressing desire for their return business
- Ensure that the front desk and back office are clean and organized
- Ensure all reports are filed to the appropriate departments

Ensure all departments are balanced accordingly.

Maintain responsibility and accountability for the hotel property and the safety of guests while on duty

**Job Types**: Full-time, Part-time
Part-time hours: 35 per week

Schedule:

- 8 hour shift
- Night shift

Ability to commute/relocate:

- Nisku, AB T9E 8E2: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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