Duty Manager
1 week ago
**Job Summary**:
The Duty Manager plays a critical role in ensuring the smooth operation of the resort, overseeing guest services, front office, housekeeping, and other departments as necessary. Reporting to the Front Office Manager, the Duty Manager will act as the manager on duty, handling guest inquiries, resolving issues, and coordinating with department heads to maintain high service standards. This position requires excellent leadership, problem-solving, and communication skills to create a seamless guest experience.
**Key Responsibilities**:
**Guest Services**:
- Oversee daily resort operations, ensuring exceptional guest service standards are consistently met.
- Address and resolve guest inquiries, complaints, and service recovery issues promptly and professionally.
- Act as the point of contact for escalated guest concerns or special requests during shifts.
**Operations Management**:
- Supervise the front office team and other operational departments, such as housekeeping and maintenance, to ensure efficient operations.
- Monitor lobby, public areas, and back-of-house operations to ensure cleanliness, safety, and smooth flow of services.
- Conduct daily briefings with department heads to ensure proper communication and task allocation.
- Handle emergencies or unexpected situations (e.g., maintenance issues, health and safety incidents) in a calm and efficient manner.
**Staff Supervision**:
- Provide leadership, guidance, and training to front office and operational staff during shifts.
- Ensure staff adhere to resort policies, procedures, and service standards.
- Assist the Front Office Manager in scheduling, performance reviews, and disciplinary actions as necessary.
**Administrative Duties**:
- Prepare shift reports, detailing guest issues, operational concerns, and any relevant handovers for the next shift.
- Assist in monitoring and managing room inventory and front desk-related financial transactions.
- Conduct inspections of guest rooms and public areas to ensure compliance with resort standards.
**Customer Relations**:
- Foster positive guest relationships by engaging with guests during their stay, ensuring their needs are met, and gathering feedback for service improvement.
- Collaborate with the Front Office Manager to identify and implement guest service improvements.
**Policy Enforcement**:
- Ensure compliance with all resort policies, including safety and security procedures.
- Enforce health and safety regulations, taking appropriate actions to address risks or violations.
**Qualifications**:
- Previous experience in a supervisory or management role in hospitality or resort operations (minimum 3 years).
- Strong leadership and interpersonal skills with a guest-centric approach.
- Excellent problem-solving abilities and the capacity to remain calm under pressure.
- Strong organizational skills, attention to detail, and the ability to multitask effectively.
- Proficient in hotel management software (knowledge of systems like OPERA or similar is preferred).
- Availability to work flexible hours, including evenings, weekends, and holidays.
- Must be willing to work in Whitecap, Saskatchewan
- **Must be eligible to work in Canada**
**Education**:
Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
**Working Conditions**:
- Ability to stand and walk for extended periods.
- May be required to lift or move objects up to 25 lbs.
- Must be available to work shifts that include evenings, weekends, and holidays
Pay: $42,000.00-$45,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Vision care
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Work Location: In person
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