IT Project Manager

3 weeks ago


Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

The Information Technology team provides all technological tools and services to internal teams and departments.

**RESPONSIBILITIES**:

- Coordinates with the different teams in the company, to manage implementation team, costs and time schedules
- Manages customer relationship with technical contacts
- Tracks utilization to ensure projects are profitable
- Responsible for managing project team utilization during customer engagements, including the accuracy of information for that project in the internal work tracking system
- Coordinates with Training team to provide training for system implementations
- Submits weekly project status reports to the IT Management team by designated due date
- Provides regular status updates to IT Management team during implementations
- Prepares, distributes and maintains all project documentation according to established processes and methodology
- Provides consulting on project implementations as required
- Escalates customer support issues as required
- Communicates with the company Business Units on the status of projects and escalates issues as needed
- Tracks project plans and budgets to insure project costs are contained

**KNOWLEDGE AND SKILLS REQUIRED**:

- Minimum 3 years’ experience in the Software Development Industry
- PMP Certification given additional consideration
- Experience with Airline and Tour Operator software, an asset
- Proven excellence with customer facing activities. Must have a passion for customer satisfaction, and have the ability to manage customer’s needs and expectations
- Excellent communication and presentation skills
- Demonstrated ability to exercise judgment to determine appropriate solutions to customer technical issues
- Possesses demonstrated leadership qualities and self-sufficiency
- Proven ability to work as a member of a team to meet critical customer deadlines
- Very good analytical and problem solving skills, with extreme commitment to quality and results
- Continually strives to improve IT’s customer service delivery
- Results oriented and the ability to manage multiple priorities with a sense of urgency and orientation to deadlines


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