Associate Director, Personalization

3 weeks ago

Canada Bounteous Full time

Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.

Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.

Bounteous is leading the charge in dynamic digital experiences and is looking for the right team members to drive those results. In our ever-changing, fast-paced digital world, our approach helps brands envision, harness, and enable their online and mobile presence.

We are looking for an **Associate Director of Personalization** to create big-picture digital solutions and deliver transformational brand experiences. This person will work within our Marketing Services team and will be responsible for assisting our Personalization Director with achieving channel goals and growth. If you are passionate about collaborating with curious minds as help solution complex problems then we want to hear from you

**Role and Responsibilities**:

- Mature and expand the adoption of testing and personalization projects at Bounteous along with the supporting technology
- Demonstrate a proven track record in developing testing and personalization strategies aligned with client business objectives
- Develop comprehensive project plans detailing tasks, milestones, timelines, deliverables, dependencies, and ownership
- Evaluate campaign effectiveness through report generation, insights provision, next-step delineation, and iterative testing plan refinement.
- Drive accelerated activation of test and personalization strategies, ensuring ROI on CRO investment for clients
- Optimize testing and personalization through robust audience segmentation strategies
- Provide consulting and roadmap for website optimization and customized experience strategies to clients
- Collaborate with UX/UI teams to build user journeys and finalize content for personalization or A/B testing
- Maintain thorough documentation of testing and personalization processes, continually seeking areas for optimization.
- Lead a team of Personalization Specialists to execute upon multiple personalization client projects
- Ensure growth and top performance of assigned accounts
- Oversee the configuration, administration and operation of CRO platforms to support multi-channel campaigns
- Assess and audit the current state of CRO platform configuration and make recommendations for improvement

**Preferred Qualifications**:

- 5+ years of related experience in Product Management and Testing and Personalization with a proven track record of driving customer experience improvements
- Bachelor's degree in Marketing, Computer Science, Information Technology or a related field required
- Agency experience preferred but not required
- Solid understanding of digital marketing & data reporting
- Basic understanding of HTML and CSS
- Basic JavaScript skills
- Passion for the digital domain and use of technology to solve business problems
- Ability to learn new technologies at high level to identify use opportunities
- Previous work with CDPs, marketing automation, and omni-channel campaign management platforms
- Experience with tag management systems and data layers
- Experience working with Adobe Target, Optimizely, Adobe Analytics and/or Google Analytics
- Web development experience
- Understanding of database management and APIs
- Be self-motivated, responsive, professional, and dedicated to customer success
- Possess an innovative, problem-solving, and solutions-oriented mindset
- Exceptional organizational, presentation, and communication skills - both verbal and written
- Fluent in English language and is able to lead client meetings and conversations

We invite you to subscribe to our monthly and quarterly newsletters to stay up to date with the latest job openings as well as resources and tips for job seekers here.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent

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