IT Generalist

We are privileged to learn, work, and live on the traditional territory of the Sc’ianew (Beecher Bay) First Nation.

Pearson College UWC stands as a beacon of hope and education, founded in 1974 with a vision to make education a force that unites people, nations, and cultures for peace and a sustainable future. Our mission is deeply rooted in this vision, striving to empower students from diverse backgrounds to actively engage in creating a better world.

At Pearson, we are more than just an educational institution; we are a vibrant community of passionate individuals committed to fostering global understanding and positive change. As one of 18 United World Colleges around the world, our students undergo a rigorous selection process involving over 150 National Committees worldwide. They are chosen not only for their academic potential but also for their demonstrated dedication to making a meaningful impact on the world. Moreover, the majority of our students receive substantial financial aid, ensuring that opportunities for transformative education are accessible to all.

**Pearson College UWC is recruiting for an outstanding IT Generalist**
- **Reporting to**:_Deputy Head of College - Operations & Deputy Head of College - Academics
- **Position Summary**:_

**About the Team**:
**Education Technology**

**Major Responsibilities**:

- Provide first-level support for end-users, resolving hardware and software issues promptly
- Troubleshoot and resolve technical problems related to servers, desktops, laptops, printers, and other IT peripherals as well as classroom AV
- Assist in the maintenance and troubleshooting of network infrastructure including LAN and Wireless
- Configure and manage routers, switches, and firewalls
- Collaborate with users to understand software needs and provide training as necessary
- Participate in the planning and execution of IT projects, ensuring timely delivery and adherence to quality standards
- Collaborate with cross-functional teams to achieve project goals
- Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures
- Create user manuals and guides for common IT processes
- Be the point person for EdTech knowledge and development at Pearson College, and serve as a liaison between faculty, students, and IT
- Assess EdTech needs and facilitate faculty training endorsed by the Deputy Head of College Academics
- Coordinate and prioritize IT responsibilities and provide technical guidance for technology projects led by the Academic Dept
- Stay up to date with current trends and best practices in instructional design, AI and educational technology

**Educations, Skills & Experience**:

- Proven experience as an IT Generalist or similar role
- Strong knowledge of hardware, software, networking, and security
- Excellent troubleshooting and problem-solving skills
- Familiarity with IT project management principles
- Ability to communicate effectively with technical and non-technical stakeholders
- Certifications such as CompTIA A+, Network+, or Microsoft Certifications are an asset
- Familiarity with Education Technology platforms and tools an asset
- Due to the distributed nature of the campus, moving of equipment and moderate physical activity may be required

**Compensation & Organization**

**Job Types**: Full-time, Permanent

Pay: $45.00-$55.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Victoria, BC V9C 4H7