Director, Client Services

2 weeks ago

Vancouver, Canada Easter Seals BCYukon Full time

**About Easter Seals**

Easter Seals BC & Yukon is one of British Columbia’s legacy charities operating for over six decades to provide programs and services to better the lives of children and adults with diverse abilities. Operated by the BC Lions Society for Children with Disabilities (Society), Easter Seals BC & Yukon has helped 1.1 million families in need through transportation services, Easter Seals Camps, educational classes, Easter Seals House, post-secondary bursaries at regional colleges and universities, community access services, and patient care programs.

As a registered charity, the Society relies on the generosity of donors to fund their programs and services. Through individual and corporate giving, grants, special events, and major gifts and bequests, the Society directs and stewards its funds with the strategic guidance and fiduciary oversight from its Board of Directors.
- **Mission **_

Inspire communities across BC and the Yukon to support, and enable access for, individuals with disabilities.
- **Vision**_

Enable abilities in our communities.
- **Our Values **_
- Excellence: We strive to be the best in all that we do.
- Relevance: We commit to effectiveness, sustainability, and continuous improvement.
- Integrity: We are trustworthy and accountable.
- Inclusive: We treat everyone with respect, embrace diversity, and value the contributions of individuals and communities.
- Collaboration: We foster teamwork and build collaborative relationships.
- Access: We champion improved access for individuals with disabilities.

**What You’ll Do**

As a member of the Program & Service Department at Easter Seals BC/Yukon, the Director, Client Services will lead the development and delivery of new programs to meet the needs of people living with diverse abilities.

The Director will work with a degree of independence and a strong sense of when and how to collaborate to ensure the quality and timeliness of service response.

Reporting to the VP of Program & Services, this role is accountable for the delivery and ongoing improvement of; support and information counseling for individuals, and groups, development of educational programming and navigation and referral to additional community resources.

This role supports program efficacy and accountability by confidentially maintaining client information, collecting program and other data, to inform program development.
- **Responsibilities **_

A consummate relationship builder, the Director, Client Services will bring a solid track record of an ability to connect with a wide variety of stakeholders, corporations, business partners and government, in order to develop and expand education and programming at Easter Seals.
- Education & Programming _
- Expand Easter Seals' client educational program offerings by identifying needs and gaps in service delivery for persons with diverse abilities.
- Engage diverse audiences and community partners in the quest to understand and support people with disabilities.
- Deliver public presentations to health and human service organizations requiring information on Easter Seals' programs and services.
- Develop and manage the delivery of programming over a variety of in-person, digital/online platforms both live/streaming videos and downloadable documents to build resource compendium and improve service to areas around BC and Yukon.
- Supports for People Living with Diverse Abilities _
- Deliver health and wellness programming to enhance the quality of life of those living with diverse abilities, their families and their support networks.
- Respond to client inquiries ensuring people are directed to appropriate resources.
- Maintain relationships with health care professionals, clinical service providers and other organizations to support network of referrals and community resources.
- Support diverse audiences affected by physical or cognitive disabilities.
- Provide coaching and advocacy on behalf of persons with diverse abilities in the context of individual rights, obligations and self-determination.
- Remain current on research and developments impacting people with varying abilities.
- Peer Supports _
- Build and implement a strong peer-facilitation program that connects a network of individuals, caregivers, parents, etc.
- Plan, recruit guest speakers for educational workshops for individuals, caregivers, parents, etc.
- Quality Assurance & Skills Development _
- Maintain client files in accordance with professional standards.
- Prepare monthly statistics, trend analysis and reports as requested to support the transparency, accountability and quality of the Easter Seals' services.
- Maintain professional requirements to remain a member in good standing with the BC College of Social Work or other professional regulatory body.
- Contribute to overall goals of Easter Seals by supporting events, annual planning and change management to improve the overall effectiveness and efficiency of operations.

**What y

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