Customer Analytics Associate

2 weeks ago

Québec, Canada Unilever Full time

**Background & Purpose of the Job**

The Customer Analytics Associate reports directly to the Analytics Lead. This position is responsible for providing analytical support & insights to Sales Teams within Canada.

The focus of the Customer Analytics Associate position is to provide analytical support on Unilever’s Customers regarding customer management information. The position is responsible for proactively analyzing and reviewing information on current business, identifying opportunities or potential problems within information being analyzed and other tasks as assigned.

**Who You Are and What You'll Do**
- Draw observation and deliver trends & insights related to a Customer and category. You will be using diverse data sources including Customer Sales, AC Nielsen, Shipment information, competitive market activity, and internal planning sources
- Executing and maintaining reports for performance, planning, forecasting and trends to aid in analyzing Unilever’s and our customers’ performance
- When presented with a business problem, you will play a key role in leveraging data and visualization tools to aid in decision making and to illustrate insights and recommendations from data.
- Helping to maximize efficiencies in both how and what data we use to deliver reporting as well as help the team make decisions
- Providing metrics around historical promotional activity
- Assist in preparation of reporting for business reviews and Joint business planning for the Customer
- Deliver analytic insights that help the team decide optimal assortment recommendations for in store displayers
- Creation and management of Field priorities to drive action in store with the Retail Team
- Ad hoc analytic requests from different areas of the business including Brand and Trade
- Receives information related to customer/consumer complaints and adverse reactions. Immediately notifies and provides collected information to Customer Service and CEC (Consumer Engagement Centre).
- Collaborate with team within Unilever and customer to share best practice analysis

**_ You are a born leader:_** You seek fresh opportunities, insisting on innovation and never settling for “good enough.” You take pride in delivering work to the highest standards.

**_ You are a strategy guru:_** You love to think outside the box and imagine new possibilities for the business. You are a visionary, creating strategies to drive business growth and inspiring others along the way.

**_ You love to win, and have fun doing it:_** You believe in taking the lead in the marketplace versus following. You have a positive attitude about the company's future and a passion for winning.

**_ You are a changemaker:_** You know there is always a way we can improve results and you are committed to helping others see those possibilities.

**_ You are a dot connector:_** You are good in problem solving; possess initiative and drive to solve problems with limited direction and raise analyses beyond reporting

**What You'll Need to Succeed**
- Undergraduate degree required
- Previous analytical experience an asset
- Personal leadership and Owners mindset
- Self-motivated, Service minded, solution-focused attitude
- Detail oriented, yet mastered the ability to prioritize and manage workload effectively
- Strong analytical skills - can leverage technology & tools such as Excel, Pivot Tables, PowerPoint, Power BI or Data visualization to move from observation to insight. Experience with some of these tools an asset
- Experience with Nielsen and data manipulation (MTrack, Shopper Track (Homescan), etc.) an asset
- Curious in nature and constantly seeking to learn
- Works well in teams (as there is significant exposure to cross-functional teams)

Examples of some specific tasks and some automated tasks
- Customer Point of Sale data Scorecards
- Customer Deal Sheets
- Performance reporting & takeaways
- Ad Tracking & Insight
- POS Maintenance
- Sales trends and insights drawn from data beyond observation = the “So What”?”
- Customer Ad Hoc Requests
- Overview of Competitive activities
- Customer Joint Business Planning support
- Customer Listing files
- Post Evaluation of Events and Recommendations
- Deep Dives and Root Cause Analysis
- On-going Analytics training provided

**What We Can Offer You**

Unilever at a Glance | Working at Unilever | Powering our Purpose | Planet & Society | Unilever’s Brands | Unilever on LinkedIn | Strategy | Unilever | Diversity, Equity & Inclusion | Careers at Unilever | Benefits, Learning, & Wellbeing | Latest News About Unilever
- Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to

  • Service Technician in Analytical Instrumentation

    7 days ago

    Québec, Canada London Manpower Inc Full time

    The role of the Analytical Instrumentation Technician is to provide professional service and support Service Supervisor. In this role, you will be responsible for troubleshooting, repair, calibration and calibration and preventive maintenance of various analytical instruments in our shop and at customer sites. at customer sites. This includes continuous gas...

  • Customer Service Associates

    5 days ago

    Québec, Quebec, Canada Simons Full time

    Job descriptionCustomer Service Associates - Seasonal positions:Sales:Québec:Galeries de la Capitale:Part time Short timeStarting at $18 per hour - relevant experience considered.Opportunities for advancement and additional benefits.Our Customer Service Associates are exceptional people who have a passion for unique fashions and who thrive on helping...

  • Customer Service Associate

    2 months ago

    Québec, Canada Home Depot of Canada Inc. Full time

    Position Purpose: The Lot Associate's primary responsibility is to load the orders into Customer vehicles. The position not only interacts with THD Associates, but the Customers as well. Because the Lot Associate is often the first and last Associate to interact with a Customer as they enter or leave the store, customer service plays a vital role in this...

  • Customer Service Associate

    2 months ago

    québec, Canada Home Depot of Canada Inc. Full time

    Position Purpose:The Lot Associate's primary responsibility is to load the orders into Customer vehicles. The position not only interacts with THD Associates, but the Customers as well. Because the Lot Associate is often the first and last Associate to interact with a Customer as they enter or leave the store, customer service plays a vital role in this...

  • Cashier / Customer Experience Associate

    3 weeks ago

    Québec, Quebec, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Cashier / Customer Experience Associate

    3 weeks ago

    Québec, Quebec, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Cashier / Customer Experience Associate

    3 weeks ago

    Québec, Quebec, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Cashier / Customer Experience Associate

    4 weeks ago

    Québec, Quebec, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Cashier / Customer Experience Associate

    4 weeks ago

    Québec, Quebec, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Cashier / Customer Experience Associate

    4 weeks ago

    Québec, Quebec, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Cashier / Customer Experience Associate

    4 weeks ago

    Québec, Quebec, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Cashier / Customer Experience Associate

    4 weeks ago

    Québec, Quebec, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Cashier / Customer Experience Associate

    4 weeks ago

    Québec, Quebec, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Cashier / Customer Experience Associate

    4 weeks ago

    Québec, Quebec, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Cashier / Customer Experience Associate

    3 weeks ago

    Québec, Quebec, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...

  • Cashier / Customer Experience Associate

    4 weeks ago

    Québec, Quebec, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...

  • Customer Experience Salesfloor Associate

    2 weeks ago

    Québec, Canada Walmart Canada Full time

    **Position Summary... **:To provide customer service by maintaining a stocked and zoned salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by assisting at the Front End as required and maintaining and recovering merchandise all in a safe and clean environment. This Associate will function as part of a team...

  • OMNI Customer Fulfillment Associate

    3 weeks ago

    Québec, Quebec, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • OMNI Customer Fulfillment Associate

    3 weeks ago

    Québec, Quebec, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...

  • OMNI Customer Fulfillment Associate

    3 weeks ago

    Québec, Quebec, Canada Walmart Canada Full time

    Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...