Infrastructure Analyst Iii

3 weeks ago

Regina, Canada eHealth Saskatchewan Full time

**Who is eHealth Saskatchewan?**
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is "Connected healthcare, accessible to everyone, everywhere" with a mission to "Collaborate to transform healthcare through the use of information and innovative technology". It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.

A large and complex organization, eHealth is comprised of 30+ clinical and non¬clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information, include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

**About the Role**
eHealth Saskatchewan is seeking a skilled Infrastructure Analyst to join the team and assist in the support of IT services that eHealth provides to health partners across Saskatchewan. This individual will possess excellent customer service skills along with strong technical and leadership abilities, be detailed oriented, take pride in their work and enjoy the challenges that go with it.

**Typical daily duties will include**:
Reporting to the Datacenter Infrastructure Manager, your primary responsibility will be to support eHealth’s Unix/Linux environment. Other duties include:

- Managing current state and assisting with solution design of future state.
- Participating in creating and managing the work plans and process documentation as it relates to Unix infrastructure.
- Preparing status reports and managing issue escalations.

**What are we looking for**:
We are seeking a skilled Unix/Linux Infrastructure Analyst II to join the team and assist in the support of IT services that eHealth provides to the Health Regions across Saskatchewan. The role is technology driven and will require technical knowledge in a vast set of tools and infrastructure knowledge.

**To qualify for this position you will have demonstrated knowledge and experience in the following areas**:

- 5 years of experience in a similar role.
- Experience with Linux, preferably Red Hat, and/or any other Linux distributions.
- Provide high level technical expertise, guidance and support regarding medium to large projects and for complex situations where a solution is required.
- Performs tasks in accordance with established processes, best practices and configurations paying attention to continuous quality improvement.
- Writes processes and other high level documents. Ensures team documentations are in place and current.
- Recommends process changes and other infrastructure improvements to Team Lead and Management
- Works with Architecture to design and implement future state
- Establishes policy, implements and monitors computer security and quality assurance procedures. Maintains associated documentation.
- Performs proactive problem management, troubleshoots and resolves complex problems (the unknown underlying cause of Incidents).
- Manages the most difficult and complex changes to the technical infrastructure.
- Leads projects, tasks and workgroups, mentors team members and assigns work
- Responsible for capacity planning and management.
- Monitors, tunes and sets standards of the infrastructure to achieve optimum level of performance.
- Conducts periodic reviews of infrastructure for compliance with established standards, policies, configuration guidelines and procedures.
- Performs research, analysis and modifications to improve processes and technologies. Identifies long term operational requirements.
- Responsible for escalating critical decisions to resume normal operations of systems in the event of failures to Operation Manager and/or Director. If unable to contact superiors reserves ability to implement changes necessary to restore normal operations of critical systems.
- Stays current with industry best practices. Proactively seeks out, analyzes and presents best practices for consideration and solution development
- Knowledge of various services i.e DNS, DHCP, NTP, Kerberos, SSHD, PXE,

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