Assistant Manager

2 weeks ago

Mississauga, Canada COSTI Immigrant Services Full time

**Duties**:

- Assists the program manager in providing leadership and guidance to Newcomer Employment Services programs which includes ensuring program standards and procedures are met.
- Assists in training, development and supervision of program staff, volunteers, and placement students.
- Coordinates all project activities for online delivery including assessments, referrals, guest speakers, networking, work placement coordination and follow up support.
- Liaises with and conduct outreach; communicates with community partners for client intake, assessment, placement, and client referrals.
- Coordinate online workshop delivery; monitor client attendance and troubleshoot activities in breakout rooms.
- Creates, organizes, and maintains operational files online.
- Ensures the quality of weekly, monthly, and quarterly component deliverables are met.
- Identifies and where applicable resolves programming concerns and issues.
- Coordinates client feedback surveys and assists manager in the evaluation of the program services.
- Recommends and implements outreach strategies to recruit participants and to establish relevant contacts within the community.
- Assists in the recruitment of employers for mock interviews, job placements and where possible paid employment.
- Tabulates, compiles, verifies, and formulates statistical and narrative reports.
- Plans, implements, and facilitates online workshops via MS Teams, Zoom and other online tools.
- Coordinates centre wide events such as job fairs and open house activities.
- Train and support volunteers/placement students.
- Performs other administrative duties as required.

**Qualifications**:

- University degree or equivalent education.
- Two (2) years of experience of supervising and coaching of staff in a unionized environment. Preference will be given to those who have supervised staff in an employment program.
- Three (3) years’ experience providing employment services within the Employment Ontario and multiple employment services guidelines and procedures.
- One (1) year experience in preparing, administering, coordinating, monitoring and troubleshooting virtual classrooms
- Demonstrated ability to program activity monitoring to ensure providing quality service in meeting program objectives and customer satisfaction.
- Demonstrated ability to liaise with community organizations and government.
- Well-developed organizational, interpersonal and communication skills.
- Knowledge of the Regions of Peel & York underserved neighborhoods and serving multi-barrier clients.
- Sensitive to and aware of the multicultural community and the social problems facing immigrants.
- Ability to communicate in languages other than English an asset.
- Ability to work in a fast-paced environment with exceptional multitasking skills.
- Must have a car for business travel.
- Must be available to work evenings & weekends.
- Must be fully vaccinated or exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.

**Location**:

- Mississauga

**Duration of Position**:

- September 1, 2023, to August 31, 2024

**Starting Salary Range**:

- $52,556 to $58,762 per annum + benefits

**Posting Date**:

- 2023-07-26

**Closing Date**:

- 2023-08-09

**Notes**:

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