Team Leader, Service Team

2 months ago

Quebec City, Canada The J. M. Smucker Company Full time

Smucker Foods of Canada Corp. is a subsidiary of The J.M. Smucker Co. For more than 125 years, The J.M. Smucker Co. has been trusted to deliver quality food consumers trust for themselves and their families. Guided by a vision to engage, delight, and inspire consumers by building brands they love and leading in growing categories, Smucker has grown to be a well-respected North American marketer and manufacturer with a balanced portfolio of leading and emerging, on-trend brands. This includes offering beloved brands such as Jif®, Folgers® and Milk-Bone® as well as leading brands exclusive to Canada including Robin Hood®, Five Roses®, and Carnation®.

At Smucker, we provide a nurturing, collaborative and inclusive environment giving each employee the opportunity to contribute and thrive in their own unique way. We want you to become part of the Smucker Family; to become part of our journey of growth and thriving together. Join Smucker and experience a place where everyone can be their whole self, is respected, included and treated equitably, has a voice and can make an impact.

Our Company remains rooted in the values established at our founding and as defined by our Basic _Beliefs_ and Our Commitment to Each Other. For more information about our Company, visit

- Titre du poste- Chef(fe) d’équipe, équipe de service (CAN)- Lieu de travail- Travailler à distance Québec (Montréal ou environs)- Directeur- Gérant De Service- Description sommaire du poste
- Responsable de l’installation et du retrait des distributrices à café et à boissons, de l’entretien préventif, de la commande de pièces et des réparations auprès d’une clientèle désignée.
- Responsable de superviser l’équipe de techniciens de service et les partenaires de service (PS).
- Description de poste
- Supervision et rendement_
- Superviser et gérer quotidiennement le flux de travail et la charge de travail des techniciens internes et des PS dans les délais prévus, de l’acceptation des appels à l’exécution des visites de service au sein de la zone géographique.
- Assurer le soutien des systèmes et approuver les demandes de remplacement de l’équipement.
- Surveiller le rendement de son équipe et produire des rapports sur les indicateurs de rendement clés.
- Maintenir et superviser les stocks de pièces de rechange, en suivant les lignes directrices de l’entreprise en matière de réapprovisionnement.
- Entretenir le véhicule d’entreprise de manière sécuritaire et appropriée. Respecter les règles du Code de la route.
- Gérer l’utilisation des pièces en consignation pour les techniciens internes et les PS.
- Encadrement/Planification_
- Déléguer les tâches et fixer les délais.
- Veiller à ce que les activités de service soient exécutées conformément à toutes les procédures opérationnelles normalisées et à toutes les politiques et procédures en vigueur.
- Effectuer les tâches de dépannage (à distance ou sur place), assurer la formation des techniciens internes ou des PS, effectuer la réparation et l’entretien préventif de l’équipement sur place, configurer les distributrices à café et à boissons au moyen d’un ordinateur.
- Effectuer des activités de service prévues et imprévues (y compris le service sur place), participer aux salons de l’alimentation, et procéder à l’installation et au retrait de l’équipement.
- Établir les horaires de travail sur appel en rotation, pour soi-même et son équipe de techniciens, afin d’assurer aux clients un service après les heures de travail et pendant les fins de semaine et les fins de semaine fériées. La fréquence du travail sur appel sera déterminée en fonction du nombre de techniciens travaillant dans une zone géographique donnée. Un technicien sur appel doit porter sur lui un dispositif de communication fourni par l’entreprise et être accessible en tout temps pendant cette période.
- Communication_
- Se rendre à l’établissement des clients, développer et maintenir de bonnes relations avec les clients, être capable d’interagir avec les clients et le personnel, offrir une assistance et une formation au besoin, veiller à ce que l’entreprise soit toujours représentée de manière positive et professionnelle.
- Créer un milieu de travail stimulant et collaboratif au sein d’équipes interfonctionnelles, en encourageant une communication ouverte fondée sur les valeurs fondamentales de Smucker.
- Exigences et compétences
- Doit détenir un diplôme d’études secondaires.
- Doit posséder d’excellentes aptitudes à la communication orale et écrite, ainsi que des compétences en leadership.
- Doit avoir des aptitudes à la prise de décisions.
- Doit avoir de bonnes connaissances en informatique et de Microsoft Windows.
- Doit détenir un permis de conduire valide et avoir un dossier de conduite exemplaire.
- Doit posséder 3 ans d’expérience technique:

- Expérience en électricité e

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