Team Leader, Service Team
1 month ago
Smucker Foods of Canada Corp. is a subsidiary of The J.M. Smucker Co. For more than 125 years, The J.M. Smucker Co. has been trusted to deliver quality food consumers trust for themselves and their families. Guided by a vision to engage, delight, and inspire consumers by building brands they love and leading in growing categories, Smucker has grown to be a well-respected North American marketer and manufacturer with a balanced portfolio of leading and emerging, on-trend brands. This includes offering beloved brands such as Jif®, Folgers® and Milk-Bone® as well as leading brands exclusive to Canada including Robin Hood®, Five Roses®, and Carnation®.
At Smucker, we provide a nurturing, collaborative and inclusive environment giving each employee the opportunity to contribute and thrive in their own unique way. We want you to become part of the Smucker Family; to become part of our journey of growth and thriving together. Join Smucker and experience a place where everyone can be their whole self, is respected, included and treated equitably, has a voice and can make an impact.
Our Company remains rooted in the values established at our founding and as defined by our Basic _Beliefs_ and Our Commitment to Each Other. For more information about our Company, visit
- Titre du poste- Chef(fe) d’équipe, équipe de service (CAN)- Lieu de travail- Travailler à distance Québec (Montréal ou environs)- Directeur- Gérant De Service- Description sommaire du poste
- Responsable de l’installation et du retrait des distributrices à café et à boissons, de l’entretien préventif, de la commande de pièces et des réparations auprès d’une clientèle désignée.
- Responsable de superviser l’équipe de techniciens de service et les partenaires de service (PS).
- Description de poste
- Supervision et rendement_
- Superviser et gérer quotidiennement le flux de travail et la charge de travail des techniciens internes et des PS dans les délais prévus, de l’acceptation des appels à l’exécution des visites de service au sein de la zone géographique.
- Assurer le soutien des systèmes et approuver les demandes de remplacement de l’équipement.
- Surveiller le rendement de son équipe et produire des rapports sur les indicateurs de rendement clés.
- Maintenir et superviser les stocks de pièces de rechange, en suivant les lignes directrices de l’entreprise en matière de réapprovisionnement.
- Entretenir le véhicule d’entreprise de manière sécuritaire et appropriée. Respecter les règles du Code de la route.
- Gérer l’utilisation des pièces en consignation pour les techniciens internes et les PS.
- Encadrement/Planification_
- Déléguer les tâches et fixer les délais.
- Veiller à ce que les activités de service soient exécutées conformément à toutes les procédures opérationnelles normalisées et à toutes les politiques et procédures en vigueur.
- Effectuer les tâches de dépannage (à distance ou sur place), assurer la formation des techniciens internes ou des PS, effectuer la réparation et l’entretien préventif de l’équipement sur place, configurer les distributrices à café et à boissons au moyen d’un ordinateur.
- Effectuer des activités de service prévues et imprévues (y compris le service sur place), participer aux salons de l’alimentation, et procéder à l’installation et au retrait de l’équipement.
- Établir les horaires de travail sur appel en rotation, pour soi-même et son équipe de techniciens, afin d’assurer aux clients un service après les heures de travail et pendant les fins de semaine et les fins de semaine fériées. La fréquence du travail sur appel sera déterminée en fonction du nombre de techniciens travaillant dans une zone géographique donnée. Un technicien sur appel doit porter sur lui un dispositif de communication fourni par l’entreprise et être accessible en tout temps pendant cette période.
- Communication_
- Se rendre à l’établissement des clients, développer et maintenir de bonnes relations avec les clients, être capable d’interagir avec les clients et le personnel, offrir une assistance et une formation au besoin, veiller à ce que l’entreprise soit toujours représentée de manière positive et professionnelle.
- Créer un milieu de travail stimulant et collaboratif au sein d’équipes interfonctionnelles, en encourageant une communication ouverte fondée sur les valeurs fondamentales de Smucker.
- Exigences et compétences
- Doit détenir un diplôme d’études secondaires.
- Doit posséder d’excellentes aptitudes à la communication orale et écrite, ainsi que des compétences en leadership.
- Doit avoir des aptitudes à la prise de décisions.
- Doit avoir de bonnes connaissances en informatique et de Microsoft Windows.
- Doit détenir un permis de conduire valide et avoir un dossier de conduite exemplaire.
- Doit posséder 3 ans d’expérience technique:
- Expérience en électricité e
-
Team leader
5 days ago
Quebec City, Quebec, Québec, Canada Yuzu sushi Full timeHow would you like to join an energetic team where your colleagues become a real family, and where your work is more than a job? At Yuzu, we work together to provide our customers with an extraordinary sushi experience, without neglecting the pleasure.As a team leader, you will actively participate in the daily tasks of the restaurant operations, in addition...
-
Team leader
5 days ago
Quebec City, Canada Yuzu sushi Full timeHow would you like to join an energetic team where your colleagues become a real family, and where your work is more than a job? At Yuzu, we work together to provide our customers with an extraordinary sushi experience, without neglecting the pleasure.As a team leader, you will actively participate in the daily tasks of the restaurant operations, in addition...
-
Team Leader, Warehouse
5 months ago
Quebec City, Canada Eddyfi Technologies Full timeAre you up for a challenge in the world of high-tech? We'd love to have you on board! Eddyfi Technologies is looking for a Team Leader, Warehouse to join our Warehouse team. **Your daily life**: As a key member of the team, you will be responsible to perform team leader duties for warehouse workers, in addition to perform receiving tasks, bin preparation,...
-
Team Leader, Warehouse
6 months ago
Quebec City, Canada Eddyfi Technologies Full timeAre you up for a challenge in the world of high-tech? We'd love to have you on board! Eddyfi Technologies is looking for a Team Leader in the Warehouse department. **Your daily life**: As a key member of the team, you will be responsible to perform team leader duties for warehouse workers, in addition to performing receiving tasks, bin preparation,...
-
Team Leader, Customer Service
4 days ago
Quebec City, Canada Jovaco Full timePermanent | Full-time | Immediate **Why JOVACO?**: By working at JOVACO, you will enjoy: - A stimulating and friendly work environment, where teamwork is at the heart of our day - Motivating challenges that allow you to use your creativity and fulfill your ambitions - The chance to work for a company certified by Flow that offers flexible schedules and...
-
Maintenance Team Leader
5 months ago
Quebec City, Canada Groupe SKYSPA Full timeThe Skyspa Quebec is located in the Sainte-Foy district, on the 17th floor of the Jules-Dallaire tower offering a breathtaking view of Quebec City. SKYSPA Group also operates the Skyspa Dix30 in Brossard, the Spa Nordic Station in Magog as well as Förena Cité thermale in Saint-Bruno-de-Montarville. SKYSPA Quebec is looking for a skilled and passionate...
-
Maintenance Team Leader
5 months ago
Quebec City, Canada Groupe SKYSPA Full time**Do you have free time and are looking for a job that will keep you active in a pleasant working environment with a breathtaking view?** **SKYSPA Quebec** is looking for a skilled and passionate person who wishes to put their knowledge to good use as a **Maintenance Team Leader.** **WHY JOIN THE SKYSPA GROUP?** SKYSPA Group is a second family that offers...
-
Team Leader
5 months ago
Quebec City, Canada Cogir Full timeEvery day, the success of COGIR Immobilier is based on good teamwork between the different departments and on all the people who have joined the company for more than 25 years. **: La Roseraie is currently looking for of a person Maintenance Team Leader, she will be responsible for carrying out various upkeep and maintenance tasks in common areas and...
-
Team Leader, Procurement
5 months ago
Quebec City, Canada Eddyfi Technologies Full timeAre you up for a challenge in the world of high-tech? We'd love to have you on board! Eddyfi Technologies is looking for a Team Leader, Procurement to join our team. **Your daily life**: As a key member of the team, you will manage the procurement team. You will also perform purchasing and inventory control functions for complex components purchased in...
-
Team Leader, Production Probes
5 months ago
Quebec City, Canada Eddyfi Technologies Full timeAre you up for a challenge in the world of high-tech? We'd love to have you on board! Eddyfi Technologies is looking for a Team Leader - Mechanical Assembling to join our Production team. *** **Your daily life**: As a key member of the team, you will be responsible for supervising the activities of your work team. You'll have to ensure that priorities are...
-
Team Leader, Electronic Production
5 months ago
Quebec City, Canada Eddyfi Technologies Full timeAre you up for a challenge in the world of high-tech? We'd love to have you on board! Eddyfi Technologies is looking for a Team Leader, Electronic Production to join our Production team. **Your daily life**: As a key member of the team, you will be responsible for supervising the activities of your work team. You must ensure that priorities are respected....
-
Team Leader, Production Night
5 months ago
Quebec City, Canada Eddyfi Technologies Full timeAre you up for a challenge in the world of high-tech? We'd love to have you on board! Eddyfi Technologies is looking for a Team Leader, Production, Night Shift. **Your daily life**: As a key member of the team, you will be responsible for supervising the activities of your work team. You'll have to ensure that priorities are respected. You'll be responsible...
-
Team leader, Service Team
1 month ago
Québec City, Canada The J.M. Smucker Co. Full timeSmucker Foods of Canada Corp. is a subsidiary of The J.M. Smucker Co. For more than 125 years,The J.M. Smucker Co. has been trusted to deliver quality food consumers trust for themselves andtheir families. Guided by a vision to engage, delight, and inspire consumers by building brands theylove and leading in growing categories, Smucker has grown to be a...
-
Team leader
10 hours ago
québec city, Canada Yuzu sushi Full timeHow would you like to join an energetic team where your colleagues become a real family, and where your work is more than a job? At Yuzu, we work together to provide our customers with an extraordinary sushi experience, without neglecting the pleasure.As a team leader, you will actively participate in the daily tasks of the restaurant operations, in addition...
-
Team leader
2 days ago
québec city, Canada Yuzu sushi Full timeHow would you like to join an energetic team where your colleagues become a real family, and where your work is more than a job? At Yuzu, we work together to provide our customers with an extraordinary sushi experience, without neglecting the pleasure.As a team leader, you will actively participate in the daily tasks of the restaurant operations, in addition...
-
Team Leader, Environmental Services
4 months ago
Quebec Province, Canada Defence Construction Canada Full timeWho Can Apply?: **Internal (DCC Employees Only)** - Salary Range: **$89,586 - $116,459** - Employment status: **Term** - Term Length: **5 months** - Security Level: **Secret** - Language Requirement: **Bilingual Preferred** - Closing Date: **10/06/24** - Country: **Canada** The Team Leader, Environmental Services, ensures the quality and timely delivery of...
-
Travel Consultant
5 months ago
Quebec City, Canada Toronto Recruiting Team Full time( Travel Data Analyst ) Part time shift for 3-5 hours and full-time 8 hours. - **Tourism Online Assistant**: - Can be done without affecting your current job - No experience required to start, one-on-one guidance provided - Age must be 20 years old and above - Flexible Working hours, on experience is welcomed - Daily payroll - Need a local bank for receive...
-
Team Leader, Management Support and Expertise
1 month ago
Quebec City, Canada Desjardins Full timeAs team leader, you support team management. You coordinate your unit’s activities, action plans and initiatives. You coach and guide a team composed primarily of highly experienced professionals, assign tasks and activities, and regularly monitor progress. You support talent development and employee engagement by creating a positive, motivating work...
-
Practice Leader
4 months ago
Quebec City, Canada Simons Full timeJob description **Practice Leader - Service**: **IT**: **Québec**: **Simons Campus - IT**: - Full timeCome and discover the captivating daily life of La Maison Simons’s IT Service team. As a Practice Leader, you will play an active role in shaping our technological future. **Key Responsibilities**: - Oversee the service call management process to...
-
Digital Marketing Team Leader
5 months ago
Quebec City, Canada InnovMetric Software Inc. Full timeOverview: Do you stand out as a digital strategist and have experience in team management? Are you known for your work organization and priority management? Would you like to collaborate with international colleagues and partners? This position is for you! We are looking for a Digital Marketing Team Leader to deploy our digital strategies and support...