Front Store Supervisor

**All referred applicants must first be submitted through Workday by a current Loblaw Colleague.**

**Location**:
21 Chatham St.North, Blenheim, Ontario, N0P 1A0

**When you hire great people, great things can happen.**

PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

**SUMMARY**:
Managing the customer service functions, including cash, cashiers and merchandising.

**DUTIES & RESPONSIBILITIES**:
**HUMAN RESOURCES**:

- Ensures cashier/merchandising staff comply with all store policies and operating procedures
- Trains cashiers/merchandisers in job functions
- Provides on-going guidance and instruction

**LOSS PREVENTION**:

- Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures

**CUSTOMER SERVICE**:

- Ensures store employees present proper image to the public in accordance with Uniform Policy
- Answers inquiries regarding location of product, rainchecks, etc.
- Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
- Promotes the CSI Survey

**MERCHANDISING**:

- Ensures shelves are clean and organized with proper rotation
- Ensures product displays are set up and taken down as directed by the AFSM/FSM

**GENERAL**:

- Ensures standards of housekeeping and store image are maintained
- Complies with all Health and Safety requirements
- May be asked to perform clerical and banking duties
- Complies with all store policies and procedures
- Complies with loss prevention policies and procedures and ensures they are executed in the store
- Perform other duties as required including Cashier duties when necessary

**QUALIFICATIONS**:

- Planning, Judgement and Decision Making
- Independent thinking as it relates to organizing store
- Problem solving is essential to ensure customer satisfaction

**EXPERIENCE**:

- Computer literate
- Organized
- Efficient time management skills
- Knowledge of products and supplies

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**Number of Openings**:
2
- PC Financial recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our _organization. Accommodation_ is available upon request for applicants and colleagues with disabilities._

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.