Customer Success Coordinator

3 weeks ago

Halifax, Canada Smile Innovations Group Full time

**ABOUT NOVIDENT DENTAL LABORATORY**:
Founded in Halifax, Nova Scotia, Novident has been serving dental professionals with top-quality dental prosthetics and restoration services for over 15 years. The lab is known for its expertise in utilizing advanced dental technology and its unwavering commitment to delivering exceptional results for its clients.

**Description**:
**_ General Responsibilities_**:
**Customer Service**
- Providing exceptional customer service
- Forwarding and connecting incoming calls
- Customer case communications and status updates
- Invoicing
- Scheduling patient appointments
- First point of contact for patients
- Assisting in AR processing
- General housekeeping

**Logistics**
- Shipping and Receiving
- Case Preparation
- Case progress tracking and coordination
- Production reporting
- ERP maintenance and optimization
- Inventory and pricing maintenance

**Qualifications**:

- Customer service extraordinaire - background in busy, fast-paced customer service roles, such as in the airline industry
- High attention to detail and accuracy
- Customer experience-focused approach to problem-solving
- Strong communication skills and command of the English language
- Excellent time management skills; acts skillfully with a sense of urgency
- 1-2 years experience in a logistics role in a fast-paced environment is desirable
- Dental background is considered an asset
- Experience working with Microsoft Office Suite of Products
- ERP software experience and knowledge
- Aptitude for learning technical information

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