Housekeeping Manager

2 weeks ago

Cranbrook, Canada Heritage Inn Hotel & Convention Centre Full time

**The Heritage Inn Hotel & Convention Centre is hiring**

This position will include:
Implement and provide ongoing evaluation of the hotel standards and work performance procedures for the housekeeping and laundry departments.

Thoroughly inspect rooms cleaned each day.

Monitor assigned areas through inspection rounds to ensure that quality standards and departmental policies are being met.

Hire, train, and supervise all Housekeeping and Laundry staff and provide effective ongoing training for all new and existing staff as determined in the evaluation process.

Ensure work areas, equipment and laundry facilities are kept functional and orderly at all times.

Conduct performance evaluations of department staff and department staff meetings.

Respond to guest concerns and complaints quickly and efficiently.

Coordinate daily activities and schedules of all department staff.

Keep work areas stocked, organized and clean at all times as defined by the task list and cleaning schedules posted in the department.

**Who we are looking for**:
Shift and weekend work is required

Must be able to stand for long periods of time

Some physical labour and heavy lifting is required

Must be able to perform efficiently under pressure and within time restraints

Ability to work cooperatively with others and to demonstrate leadership qualities

**Skill Requirements**:
Excellent organizational and supervisory skills

Must have the ability to handle and solve customer related concerns and complaints

**Knowledge and Training**:
Extensive knowledge of provincial labour standards regulations

Recruitment, Training, and Evaluation

Short and Long-Term Planning

Guest Relations

Team Development

Policy and Procedure Implementation

Delegation and Staff Coordination

Complete knowledge of WHMIS program

**Industry Experience**:
Previous experience as an assistant Housekeeping Manager is an asset

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

**Experience**:

- Housekeeping: 1 year (preferred)

Work Location: In person

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