IT Helpdesk Technician

**Overview**

**Duties**
- Troubleshoot and resolve software, hardware and network problems in Windows based environments.
- Utilize ticketing systems such track, manage and document support requests.
- Assist users with desktop support tasks, including installation, configuration, and maintenance of computer systems.
- Perform network troubleshooting and assist in basic computer networking issues.
- Document solutions and maintain knowledge base articles for common problems encountered by users.
- Collaborate with other IT team members to escalate complex issues as needed.
- Ensure timely follow-up on outstanding tickets to provide updates to users.

**Experience**
- Proficiency in Windows operating systems is required; experience with other operating systems is a plus.
- Strong skills in software troubleshooting and desktop support are essential.
- Basic understanding of computer networking principles is advantageous.
- Excellent communication skills are necessary to effectively assist users with varying levels of technical knowledge.

Pay: $20.00-$25.00 per hour

Expected hours: 30 - 40 per week

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Milton, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Expected start date: 2024-10-29