Concierge

**Job Summary**
Seeking a personable Concierge with 2+ years of relevant experience, renowned for stellar service and anticipating resident needs. This position plays a crucial role in providing administrative support to both the Property Manager and the Strata Council, facilitating efficient management of all site services and council affairs. Key responsibilities include setting the tone for excellent service and being the face of One Bear Mountain, assisting with administrative tasks essential to the smooth operation of the property, as well as supporting the council in its decision-making processes and communication with residents.** **Must excel in professionalism, adaptability, and teamwork, while offering independent expertise and support to strata council and management.

**About the Property**
For the first time ever, sophistication and recreation converge to create a best-in-class property. One Bear Mountain represents the most exclusive address in Victoria and on Vancouver Island. Nowhere else offers the exceptional quality of build and finishings, ultra-recreational resort lifestyle, proximity to Downtown Victoria and the standard and quantity of luxury amenities. One Bear Mountain has introduced us to a bold new era in visionary mountaintop living.

**Residential Concierge Service**:

- Be the face of the building to the residents, guests, and service personnel in a professional and courteous manner.
- Set up new residents in the Enterphone and fobs and facilitate setup introductions to Stratapress.
- Design and deliver an orientation program for new residents, including documentation and a brief building tour to talk through policies. Key topics should include: Building amenities and use, parking and bicycle regulations and enforcement, parcel receiving process, security considerations and parkade access protocols, emergency procedures, system access and use, confirmation of access via fob and enterphone, and the role of the Concierge as well as the Property Manager.
- Maintain a resident key database and key box to facilitate any emergency access to suites required.
- Collect and manage amenity room deposits and bookings, and ensure amenity room is inspected before and after bookings.
- Collect and manage stairwell keys and key deposits for residents.
- Be a point of contact for questions and considerations related to electric vehicles, on behalf of the Strata Council.

**Typical Duties and Responsibilities**:
General Administration and Operations
- Proficient knowledge of Microsoft Office, excellent computer and written skills as well as problem solving capacity.
- Ability to work independently as well as take direction when required.
- Ensure the building lobby is kept clean and welcoming, including a clean front desk workspace and relaxing and inviting music. Time permitting, decor can be refreshed in the lobby monthly.
- In a timely and responsive manner, answer all incoming phone calls and correspondence that are relevant to building operations.
- Refer all requests for services and Bylaw infractions to Contact Council and/or the Property Manager. I.e. alteration to units, major building maintenance.
- Receive parcels on behalf of residents with correct ticketing to ensure residents are notified appropriately.
- Manage the distribution, use, and return of keys and FOBs to owners, residents, and trades, etc. through a secure sign out system.
- Schedule, coordinate and oversee move-in and move-out logistics, as well as preparing any areas (including elevators) for the moves, and noting any damage occurring from the moves.
- Ensure that up-to-date, signed indemnification forms are maintained, prior to access being given to units for inspection and/or maintenance (i.e fire, vent cleaning, heat pump filter changes).
- Draft and maintain Strata administrative procedures manual as directed by Property Manager and Strata Council.
- Provide Strata Council with support with Strata Council meetings as requested.
- Ensure that surface-level short-term parking is monitored and that residents and/or guests move vehicles after 15 minutes.
- Be familiar with Stata Corporation’s policies, safety, and emergency and fire systems in the building.
- Monitor visitor and resident parking weekly or as requested to ensure vehicles are within the stall and no articles other than shopping carts are left.
- Ensure all exterior doors are locked and secured before leaving each day.

**Building Maintenance and Council Support**:

- Serve as a key point of contact for Proline, providing boots on the ground support for all required activities and sharing the context of activities back with Proline.
- Supervise garbage, recycling, landscaping and cleaning service providers and working as expected, and maintain those relationships as the key point of contact.
- Manage and oversee scheduled maintenance activities for building systems and common areas including collecting quotes, scheduling work, ensuring work quality mee