Front Desk Agent

Workplace: 1187 Princess St, Kingston, ON K7M 3E1
Status: Part-time

**Salary**: 18$ per hour
Job Overview:
As a Front Desk Agent, you understand the importance of an efficient and welcoming check-in experience for our guests and are committed to going above and beyond to make guests' stays memorable. With your engaging smile, warm personality, and customer service focus, you will be empowered to deliver on our mission of ''Creating a memorable experience for our guests.'' Training will be provided by the employer, as well as education.

**Responsibilities**:
Ensure all aspects of room reservation protocol are followed, including bookings, confirmations, and cancellation policies
Ensure all phones are answered promptly with good etiquette
Respond to all guest requests in a timely manner and follow up with guests for 100% satisfaction
Help guests, assist, and provide information (e.g., hotel policy, directions, places to eat, etc.).
Communicate effectively with the Housekeeping staff to facilitate room turnover
Responsible

for monitoring hotel lobby cleanliness and maintaining high standards of cleanliness
Other duties as assigned

**Requirements**:
Experience as a Front Desk Agent or in a similar role, preferably in the hospitality industry
Experience with customer service
Proficiency with Microsoft Excel, Microsoft Word & Outlook
Experience with Hotello (preferred)
An eye for detail
Good problem-solving skills
Strong customer service skills
The ability to multitask
Proficiency in English written & verbal communication skills are mandatory because we serve an international clientele. Knowledge of languages is an asset.
Availability to work AM (7-3) or PM (3-11)

JOB TYPE

Work Day:Full Time

Employment type:Permanent Job

Salary:Negotiable

JOB REQUIREMENTS

Minimal experience:Unspecified