See more Collapse

Team Leader, Operations

1 month ago

London, Canada Bill Gosling Outsourcing Full time

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started

The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company’s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives.

You will:
- Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes- Involvement and collaboration on new strategies and/or process improvements to better the team’s performance- Daily, weekly and monthly reports provided at both internal and external client levels- Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month- Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements- Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients- Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements- Assist and participate in the recruiting, training and onboarding of employees, when required- Champion company core values and other company programs to engage and motivate our employees- Other duties as assigned

Education
- Minimum High School Diploma or equivalent is required_

Experience
- Previous experience in an Agent and/or Customer Service role_
- Previous experience in a leadership or managerial experience would be an asset_
- Certificates/Licenses:

- Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required_
- WHO ARE WE
- Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.
- WHERE ARE WE
- We have offices across the Globe - Canada (Newmarket, Ontario; London, Ontario; Montreal, Quebec); USA (Richmond, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK - please visit our website for additional information

We have other current jobs related to this field that you can find below

  • Team Leader, Operations

    4 days ago

    London, Ontario, Canada Bill Gosling Outsourcing Full time

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get startedThe Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company's objectives....

  • Team Leader

    4 weeks ago

    London, Canada DSV Full time

    Work for a Global Logistics leader by joining DSV; a dynamic, ethical and forward thinking company. Headquartered in Denmark with successful operations in 80 countries and the fastest growing logistics provider in North America! DSV continues to expand its footprint in Canada, and therefore requires an individual who thrives in a fast paced environment,...

  • Team Leader

    6 days ago

    London, Canada Chick-fil-A | Wharncliffe & Wonderland Full time

    Looking for a once-in-a-lifetime opportunity? We are looking for Team Leaders who want to be a part of the first Chick-fil-A in London, Ontario to carry out our vision to be London's most caring company! Our exclusive Leadership Development Program can only be found here in London, Ontario and is specifically tailored to help you grow at every stage of your...

  • Team Leader

    3 weeks ago

    London, Canada Chick-fil-A Full time

    Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in...

  • Team Leader

    1 month ago

    London, Canada Chick-fil-A Full time

    Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in...

  • Team Leader

    4 days ago

    London, Ontario, Canada Chick-fil-A | Wharncliffe & Wonderland Full time

    Looking for a once-in-a-lifetime opportunity? We are looking for Team Leaders who want to be a part of the first Chick-fil-A in London, Ontario to carry out our vision to be London's most caring company Our exclusive Leadership Development Program can only be found here in London, Ontario and is specifically tailored to help you grow at every stage of your...

  • CNC Team Leader

    3 weeks ago

    London, Canada Amsted Automotive Group Full time

    **Primary Function** The Team Leader co-ordinates daily activities based on requirements as directed by the Production Supervisor recording, reporting, and communicating all product, people, and equipment concerns to appropriate personnel. The team leader is capable of running of various equipment (including changeover, part loading, machine operation,...

  • Resource Team Leader

    2 weeks ago

    London, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Team Leader

    4 days ago

    London, Ontario, Canada St. Leonards Community Services Full time

    SLCS is currently looking for a Full Time Team Leader in the SIL program on a 1-year contract as well as a permanent position. As a leader of this interdisciplinary team you will support the direct service employees in the delivery of support services and crisis intervention to adults with a developmental disability and/or mental health struggles. Your...

  • Production Team Leader

    3 weeks ago

    London, Canada Peacasa Snacks Inc Full time

    **Purpose**: Production Team Leaders supervise the production and packaging of Peacasa products in the manufacturing environment. They oversee all aspects of the manufacturing process including: Scheduling shifts, training employees, health and safety in the production space, maintaining food safety standards, ensuring quality of finished goods, ensuring...

  • Team Leader

    5 days ago

    London, Ontario, Canada DSV Full time

    Work for a Global Logistics leader by joining DSV; a dynamic, ethical and forward thinking company. Headquartered in Denmark with successful operations in 80 countries and the fastest growing logistics provider in North AmericaDSV continues to expand its footprint in Canada, and therefore requires an individual who thrives in a fast paced environment, always...

  • Retail Team Leader

    4 weeks ago

    London, Canada New Balance Full time

    **Who We Are**: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where...

  • Retail Team Leader

    4 weeks ago

    London, Canada New Balance Full time

    **Who We Are**: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where...

  • Facilities Cleaning, Team Leader

    5 days ago

    London, Ontario, Canada Starlim North America Full time

    Position Type: Full timeLocation: London, OntarioExperience: 1 -2 YearsEducation: Secondary School Diploma***General Facilities Cleaning, Team LeaderStarlim North America is a global leader in the manufacturing of silicone parts specializing in custom Liquid Silicone Rubber moulding for health care and automotive industries.Located in London since 2004, our...

  • Community Grounds Team Leader

    5 days ago

    London, Ontario, Canada Sifton Properties Ltd. Full time

    Who We Are:As a Best Managed Company, we are honoured to be named one of London's Best Places to Work. Sifton Properties Limited is a family owned and operated organization that has been in business for over 95 years. We have a family-based culture where we trust, understand, support and care about each other. As team members, we grow through collaboration,...

  • Service Technician

    5 days ago

    London, Canada Blue Jay Irrigation Full time

    **About Us**: Do you like working with your hands, outside' Are you positive, hard-working and a team player' Would you like to build a career at an established fast-growing business that invests in its employees and have 3 months off in the winter!' Blue Jay Irrigation is a privately owned, full-service irrigation company with over 35 years of experience...

  • Retail Team Leader

    4 weeks ago

    London, Canada New Balance Full time

    Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where...

  • Retail Team Leader

    3 weeks ago

    London, Canada New Balance Full time

    Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where...

  • Retail Team Leader

    4 days ago

    London, Ontario, Canada Knewin Full time

    Who We Are: Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders...

  • Retail Team Leader

    3 weeks ago

    London, Canada New Balance Full time

    Who We Are:Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and...