Hotel Security and Front Desk
2 weeks ago
Job Overview:
We are seeking a reliable and customer-oriented Front Desk/Security to join our team. As a Front Desk Agent/Security, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience from check-in to check-out. Your role is crucial in creating a welcoming and comfortable environment for our guests.
**Duties**:
- Greet guests with a warm and friendly demeanor upon arrival
- Check-in and check-out guests efficiently and accurately
- Handle guest requests, inquiries, and complaints promptly and professionally
- Maintain accurate guest records and handle cash transactions
- Assist with reservations, cancellations, and modifications
- Monitor surveillance cameras and report any suspicious activities or incidents
- Floor check
- Collaborate with the management team to implement security measures and loss prevention strategies
**Requirements**:
- Previous experience in customer service or hospitality preferred
- Strong communication skills, both verbal and written
- Excellent interpersonal skills with the ability to interact effectively with guests and team members
- Proficient in using computer systems and software (e.g., reservation systems)
- Ability to handle stressful situations calmly and professionally
- Attention to detail and accuracy in handling guest information and financial transactions
- Flexibility to work various shifts, including evenings, weekends, and holidays
**Job Types**: Full-time, Part-time
**Salary**: $15.30-$22.58 per hour
Flexible Language Requirement:
- French not required
Schedule:
- Evening shift
- Night shift
- Weekends as needed
**Education**:
- Secondary School (preferred)
Licence/Certification:
- Security Guard Licence (preferred)
Work Location: In person
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