Metis Patient Advocate

3 days ago

Saskatoon, Canada Metis Nation Saskatchewan Full time

**Brief Overview**:
The Métis Nation - Saskatchewan is the government that represents Métis citizens in

Saskatchewan, and MN-S Ministry of Health is responsible for improving the health and well-being of Métis citizens in Saskatchewan. The Ministry of Health does this through program development and operation, research and data partnerships, and the development of a Métis Health and Well-being Strategy. MN-S Ministry of Health has acquired funds to address anti-Indigenous racism in the health care system and requires a Métis Patient Advocate to work independently and collaboratively with MN-S Ministry of Health and the Saskatchewan Health Authority, including First Nations and Métis Health Services, to ensure Métis citizens are treated with respect and dignity by health care professionals and staff in Saskatchewan.

**Key Responsibilities**:

- Serve Métis citizens and families_
- Provide direct support and solutions to Métis citizens and their families in resolving concerns, complaints and questions related to the quality of primary and acute care received
- Develop Métis-specific intake and case management system internal to MN-S
- Honour and promote a culturally safe environment at all times and interact with citizens and families, community members, partners and colleagues through a relationship-based approach
- Connect citizens and families with Métis Health Navigators to provide continuous follow-up with patients/clients and families to ensure concerns are addressed in a reasonable and timely manner and coordinate access to cultural, spiritual, and emotional support such as connection to family, Elders, and community partners
- Escalate client concerns which cannot be resolved locally for further investigation and response through the Saskatchewan Health Authority
- Assist in the creation of resources and tools to improve client experiences when accessing programs and services in health and social services facilities, including information on cultural safety and relationship-based care initiatives
- Work with provincial staff to ensure patient/citizen and family concerns and complaints are addressed appropriately_
- Advocate for anti-racist approaches, routinely identifying and addressing both conscious and unconscious bias and discrimination at the individual and systemic levels
- Represent and advocates for Métis perspectives and experiences to ensure the design and delivery of care and services are patient, client, and family centered and are designed and delivered using a culturally safe approach
- Support organizational change by identifying systemic barriers and contributing to multiple projects of varying complexity, including provincial commitments to ensuring Métis-specific cultural safety in the health care system
- Work directly with SHA/MoH leadership to ensure patient/citizen and family concerns and complaints are addressed appropriately
- Facilitate discussions between health and social services management and clients to share concerns and complaints in a safe space.
- Participate in and inform the development or amendment of policies, procedures, and improvement initiatives at the provincial level_
- Contribute to the development and enhancement of client feedback mechanisms, including a client experience survey that reflects cultural safety
- Test new mechanisms, resources and tools; identify and act on areas of improvement, and create new approaches in partnership with members First Nations and Métis Health Services and SHA staff
- Monitor and analyze data to identify themes/trends of complaints, concerns or compliments and prepares recommendations to further inform the design and implementation of operational programs, guidelines and policies
- Support local implementation of new policies, processes, or other initiatives focused on Métis citizen experience and cultural safety

**Qualifications**:

- Bachelor’s degree in health care, nursing, social work, or related discipline 5-10 years’ experience working with Indigenous peoples and communities, including Métis peoples, in Saskatchewan

**Knowledge and skills**:

- Knowledge of Métis culture
- Strong communication skills including speaking, writing, and active listening skills
- Strong computer skills (including Microsoft Word, Excel, database software, electronic communication tools such as Microsoft Outlook)
- Strong time-management skills along with the ability to prioritize daily tasks, organizational skills, and effective decision-making abilities
- Willingness to work within a team environment
- Professional telephone etiquette
- Skills in general administrative functions, including accurate typing, filing, ordering office supplies, maintaining office supplies and equipment
- Exceptional written and oral communications skills
- Excellent work attendance
- Knowledge of colonial history and contexts for understanding inequities (Métis-specific determinants of health) in health outcomes and access to health

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