Print Services Technician

4 weeks ago

Calgary, Canada Compugen Inc Full time

**Job Title**

Print Services Technician (Canon)

**Vacancy No**

VN7334

**Company Name**

Compugen Inc

**Work Location**

Calgary, AB

**Base Pay Range**

To be discussed during the recruitment process

**Job Details**

**Overview**:

- Compugen is Canada's largest privately-owned and operated Information Technology (IT) solution provider with extensive service and support resources. Our vision is to simplify the business of technology, together by focusing on business objectives and outcomes, aligning the most relevant and effective IT solutions to meet those requirements and providing extraordinary ongoing support capabilities.- Every day, over 1500 dedicated employees across Canada focus on providing extraordinary customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting creative IT solutions that delight thousands of customers.**Responsibilities**:

- Working as part of a team provide Administrative and Client service to our Print environment.
- Knowledge of Canon products is a requirement.
- Canon Secure Print
- Canon Uniflow
- Canon Share Scan
- Canon printer hardware/software configuration
- Ensure client print environment stability.
- Engage with Clients as required and ensure a high level of client satisfaction
- Basic Printer hardware/software troubleshooting.
- Engagement with client vendors to arrange on site repairs throughout the environment.
- Troubleshooting to identify and resolve root cause of malfunctions at the deskside, Server and Software level
- Test for nominal operation of devices post-deployment
- Follow documentation and direction as required
- Provide proper and prompt updates to operational, knowledge and project documentation.
- Participate in Site specific operational and project planning and coordination.
- Liase with Client leadership and Client Corporate leadership as required.
- Ensure timely and accurate inventory management
- Participate in software evaluation and deployment with Application Stewards and project teams.
- Participate in the 'On Call' rotation
- Provide detailed reporting of Corporate activities and projects to leadership as requested.
- Provide detailed weekly summary documentation for alternate shift members

**Qualifications**:

- A college or university education within Electronics or Computer Sciences or Equivalent
- 5 years of experience with Printer hardware/software, Print specific desktop troubleshooting and upgrades
- Previous experience completing complex Installs, moves, adds, changes of computer and Printer equipment
- Enhanced knowledge with Canon hardware/software. Canon specific certifications an asset.
- Windows Operating System proficiency ideally in Windows 10 / Windows 11
- ServiceNow Ticketing system experience or equivalent ticketing systems.
- Effective written and verbal interpersonal skills
- Critical and innovative thinking to resolve onsite and remote issues and future planning
- Outstanding customer service skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment, liaise with project team leads
- Availability for escalated work assignments in the evening and on weekends as needed
- A valid drivers license and a clean driving record
- Ability to lift a minimum of 40 lbs. regularly
- A+ Certification an asset
- First Aid / CPR certifications considered an asset

**Equity Statement**: Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.

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