Food Counter Attendant

3 weeks ago

Edmonton, Canada Tim Hortons oa Fresh Zone Ltd. Full time

Please drop off your resume on the following locations if you interested. We would be happy to give you a quick interview.

**STONY PLAIN ROAD AREA (near Walmart)**
- 18531 STONY PLAIN RD (All shifts including Night shifts)

**LESSARD ROAD AREA**
- 18314 LESSARD RD EDMONTON, Alberta T6M 2W8 (ALL SHIFTS including night shifts)
- 4819 184TH STREET (Esso 711 Gas Station) (Opening 4am-12p & Closing 3pm-11pm)
- 20108 Lessard Road NW (ALL SHIFTS)

**STOREFRONT JOB DESCRIPTION**

This position involves the execution of Tim Hortons’ standards around people, product, cleanliness and exceptional customer service while on shift.

**Qualifications**:

- Previous experience in a customer service role is an asset
- Reliability and ability to work flexible hours
- Strong communication and interpersonal skills
- Ability to adhere to policies/procedures
- Able to operate effectively as part of a team in a fast paced environment

**Key Responsibilities**:
**Hospitality**
- Demonstrates that customer service is his/her number one priority
- Makes a positive first impression: smiles, makes eye contact, maintains a positive tone of voice and says thank you
- Responds to customers in a friendly manner with an appropriate sense of urgency
- Suggests products, combos or sizes appropriately
- Resolves customer concerns and complaints in a friendly manner
- Communicates showcase needs to the baker and helps merchandise the product
- Keeps the front counter/drive thru area clean, organized, stocked and ready for rush periods
- Follows proper cash procedures

**Policies & Procedures**
- Follows all store policies and procedures (e.g. cash handling procedures, back door policy, break policy, injury & illness reporting policy)
- Reports all accidents, unsafe conditions and security incidents to management
- Maintains a neat, clean and professional appearance, in accordance with the Career Wear policy

**Operations**
- Always follows Tim Hortons standards and guidelines when preparing product for our customers
- Always records coffee times on the pots, and discards expired coffee
- Prepares soups, sandwiches, bagels and accompaniments as required, following the order monitor to ensure accuracy of each order
- Regularly takes temperatures of the required product and records it in the Time & Temperature log
- Supports a clean dining environment through table clean up
- Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Owner or Store Manager
- Other duties as required

**Benefits**:

- 50% employee meal discount
- 50% employer contribution towards your premium
- Flexible schedules

**STOREFRONT JOB DESCRIPTION**

**NOC#: 6641**

This position involves the execution of Tim Hortons’ standards around people, product, cleanliness and exceptional customer service while on shift.

**Qualifications**:

- Previous experience in a customer service role is an asset
- Reliability and ability to work flexible hours
- Strong communication and interpersonal skills
- Ability to adhere to policies/procedures
- Able to operate effectively as part of a team in a fast paced environment

**Key Responsibilities**:
**Hospitality**
- Demonstrates that customer service is his/her number one priority
- Makes a positive first impression: smiles, makes eye contact, maintains a positive tone of voice and says thank you
- Responds to customers in a friendly manner with an appropriate sense of urgency
- Suggests products, combos or sizes appropriately
- Resolves customer concerns and complaints in a friendly manner
- Communicates showcase needs to the baker and helps merchandise the product
- Keeps the front counter/drive thru area clean, organized, stocked and ready for rush periods
- Follows proper cash procedures

**Policies & Procedures**
- Follows all store policies and procedures (e.g. cash handling procedures, back door policy, break policy, injury & illness reporting policy)
- Reports all accidents, unsafe conditions and security incidents to management
- Maintains a neat, clean and professional appearance, in accordance with the Career Wear policy

**Operations**
- Always follows Tim Hortons standards and guidelines when preparing product for our customers
- Always records coffee times on the pots, and discards expired coffee
- Prepares soups, sandwiches, bagels and accompaniments as required, following the order monitor to ensure accuracy of each order
- Regularly takes temperatures of the required product and records it in the Time & Temperature log
- Supports a clean dining environment through table clean up
- Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Owner or Store Manager
- Other duties as required

**Benefits**:

- 50% employee meal discount
- 50% employer contribution towards your premium
- Flexible schedules

**Job Types**: Full-time, Part-time
Part-time hours: 20-40 per week

**Salary**: Fro

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