Department Supervisor

5 months ago

Okotoks, Canada Canadian Tire Corporation Ltd Full time

**Department Supervisor Key Responsibilities**
- Encourages and maintains a culture that values excellent customer service to all customers through effective training, supervision, coaching and performance management.
- Holds team members accountable for providing an excellent customer experience and recognizes those who excel in it.
- Leads by example and consistently delivers an excellent customer experience.
- Implements and follows store policies and procedures that deliver a high quality customer experience.
- Coaches team members on how to display appropriate customer service behaviours.
- Works as a team with other departments to provide an excellent customer experience. Operations
- Maintains quality department presentation, through daily inspections and ensuring all store audit performance requirements are met in the department
- Monitors and improves the productivity of the department team through strong leadership, motivation and team building.
- Ensures department is appropriately staffed through effective planning and scheduling and according to store budget and customer needs.
- Plans and manages daily/weekly departmental activities as well as seasonal changeovers and works with the team to execute them.
- Supervises and assists team members in daily departmental operations in order to meet established productivity goals.
- Consistently follows up on work and projects on the floor in order to measure progress and address issues immediately, while being visible and available for team members and customers.
- Provides support to cashiers and customer service representatives for cash pickups, cash closing, warranties, returns, guarantees, etc. - Builds and maintains rapport with internal and external customers or vendors as required.
- Communicates and ensures compliance with company, store and department policies, as well as health and safety programs and regulations.
- Maintains and promotes safety and security procedures and ensures team member compliance with those procedures.
- Participates in training and ensures team member training is completed on time, as required (including Canadian Tire University training).
- Assists in selecting and orientating new employees, store opening and closing responsibilities.
- Coaches and encourages team members in learning new retail operational processes and procedures and new skills in order to improve performance. Regularly provides informal and constructive feedback.
- Completes other tasks, as required.

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $34,000.00-$38,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- retail management: 1 year (required)

Work Location: In person

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