Lead Hand Technician

3 weeks ago

Ottawa, Canada Joe Johnson Equipment Ottawa Full time

**LOCATION**:Ottawa, Ontario

**POSITION TYPE**:Full Time - Afternoon Shift (4 x 10 hours)

***:
The Lead Hand is responsible for scheduling and overseeing work completed in alignment with established procedures. They will be accountable for ensuring a safe and efficient work culture. The Lead Hand will be expected to be billable approximately 50% of the time.

**WHY WORK AT JJE?**
- Up to $2500.00 Signing Bonus offered for Apprentices and Licensed Technicians
- Competitive compensation package with annual increase opportunities
- Paid personal days
- Robust Group Benefits 100% paid for by the Company - inclusive of Health, Dental, Life, Disability and Travel coverage
- Employee Assistance Program (EAP)
- Employer Matching Retirement Savings Plan
- Profit sharing opportunities paid quarterly
- Opportunity to grow professionally
- Work boot, tool and prescription safety glasses reimbursement
- Tuition & Professional Development paid
- Factory training opportunities and Technician training bonus up to $3,000.00
- Ongoing safety training and safe work environment
- Federally recognized as certified Employment Equity organization

**POSITION REQUIREMENTS/QUALIFICATIONS**:

- Licensed Heavy Equipment or Truck & Coach Technician
- Valid driver’s license with a clean driver’s abstract
- DZ license is an asset
- 2+ years’ experience Supervising/Leading a team of Technicians is preferred.
- 5+ years of heavy equipment industry and equipment experience
- Experience using ERP software
- Experience setting up and operating complex machinery
- Strong mechanical abilities, including hydraulic, pneumatics and electrical repair
- Advanced experience using MS Office Suite, including Word and Excel
- Safety oriented and strong understanding of provincial safety regulations. Previous health and safety supervision experience is an asset
- Positive attitude with the ability to motivate, coach and train technicians
- Team oriented and willing to assist others when required
- Exceptional time management and organizational skills
- Ability to plan and execute aspects of work independently
- Commitment to customer up-time and ensuring customer communication is a priority
- Advanced verbal and written communication skills

**SPECIFIC ACCOUNTABILITIES/DUTIES**:

- Oversee the day-to-day operations within the Service Team to ensure Technicians are working safely and in alignment with JJE work procedures
- Supervise the Technicians to ensure they are completing jobs on schedule and their work is meeting quality and efficiency targets
- Assess quality of work to ensure optimal out-put
- Routinely inspect the Shop to ensure it is kept organized, clean and free from workplace hazards
- Make recommendations related to Shop equipment and ensure all Shop equipment is in good working order
- Meet with the Branch Manager daily to discuss shift goals and review efficiency reports
- Collaborate with the Branch Manager to review schedules, assign work, address and update customer status in accordance with internal protocols to ensure internal and external customer expectations are met
- Meet with the Service Writer daily to review schedules, assign work, address and update customer status
- Communicate effectively with customers on “in progress work” for updates or costing
- Oversee all repairs, troubleshooting and diagnostics performed in the shop and sign off on repairs as required
- Perform final run test of new/used equipment as required and sign off in the work order to mark the job as complete
- Ensure required paperwork is completed for each job and submit to the Service Writer in alignment with JJE position
- Assess and determine the training needs of Technicians and work with the Branch Manager and Human Resources Manager to plan training accordingly
- Provide input regarding each Technician’s performance to the Branch Manager during performance review process
- Provide technical expertise and guidance to Technicians
- Ensure all health and safety policies and procedures are adhered to
- Perform work on equipment up to 50% of time
- Work in collaboration with other JJE departments and branches as required to ensure efficiency and customer service expectations are met
- Provide training and equipment overview to customers as required on JJE or customer premises
- Complete additional tasks as assigned
- Prepare accurate quotes and design plans for new equipment as per customer and sales requests
- Participate in customer Pre-Delivery inspections
- Responsible for the quality control for work performed by technicians within the team
- Provide guidance and training to technicians within the team
- Advanced communication of any/all work segments that will be overestimated time
- Responsible to monitor teams’ efficiency targets
- _______________________________________

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.

MPJ

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