Scotiahelps Care Advisor
2 months ago
**Requisition ID**: 174358
**Cost Centre**: NATIONAL COLLECTION CENTRE
**Employee Referral Program - Potential Reward**: $1,000.00
We are committed to investing in our employees and helping you continue your career at Scotiabank.
**Purpose**
Contributes to the overall success of the **ScotiaHelps Care Team** in **ScotiaHelps** ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
**Accountabilities**
- Rehabilitate or minimize losses from a customer using all available methods including negotiation for payment and, if appropriate, Customer Assistance Tools
- Treat each customer fairly and appropriately while seeking the best solution for the customer and for the Bank, carefully considering the customer’s current and future financial situation and total bank relationship, bank policies and authority levels and limits
- Administer Mortgage Property Insurance Claims, Disaster Relief solutions, Estate files, Branch lines, lien/legal notifications, CFI/WOR inquires
- Ability to effectively address Estate Representatives, branch and/or client inquiries, concerns, or complaints and to provide a timely and accurate resolution to the full satisfaction of all parties involved. Effective de-escalation techniques should be utilized, otherwise regular Escalation Process should be followed
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
- Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk
- Champions a high-performance environment and contributes to an inclusive work environment
**Education / Experience / Other Information**
- Minimum High School Diploma
- Prior work experience in a customer-facing role such as Contact Centre, Collections, Branch, or product management, is an asset
- Strong verbal and written communication skills. English is required and French is an asset
- Experience with Microsoft operating systems, including Word, Excel, Outlook, and the Internet
- Sound knowledge of the Bank's retail products, services, collection policy, procedures, and bank systems
- Familiarity with predictive dialer and collections system is an asset
Location(s): Canada : Ontario : Ottawa || Canada : Ontario : North York
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
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