Instructor, Passenger Operations

6 months ago

Toronto, Canada Porter Airlines Inc. Full time

Job Summary:
Reporting to the Supervisor Learning and Development, this position is responsible for initial and recurrent training of all Passenger Operations team members and ground handler trainers in company policy and procedures, regulatory requirements and computer systems. The role also supports the development of training courses and passenger operations procedures. Passenger Operations teams include but are not limited to Customer Service Representatives.

Duties & Responsibilities:

- Conduct initial and recurrent training of Passenger Operations team members
- Conduct training of new and returning team members and ground handlers for station openings and restarts, providing additional support as required
- Measure results of training using appropriate methods for determining participant reaction, amount of learning, retention, and ability to demonstrate new skills
- Provide individual coaching and feedback
- Assist with classroom management and conduct performance related meetings as required
- Maintain team member training records
- Assist in the development of standardized syllabus and training lessons for initial, recurrent, and regulatory training of Passenger Operations team members
- Assist in the development and facilitation of training workshops on new procedures for various client groups
- Support the design of e-learning courses to effectively deliver online training through the companies Learning Management System (LMS)
- Perform periodic checks to assess Passenger Operations team member compliance with policies and procedures and identify requirement for supplemental training
- Assist in incorporating procedural changes into all applicable training programs
- Provide support to Station Managers in training new materials and procedures
- Provide training and support to station Leads to promote a consistent standard of on-the-job training and operations
- Develop and improve communication system between operational groups
- Coordinate training events including booking flights, hotels and training space as required
- Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
- Conduct investigations and root cause analysis of Airport safety issues identified through the Porter Safety Management System
- Support the development and implementation of corrective action identified through Porter’s Safety Management System as it relates to Airport Operations
- Understand, demonstrate and role model Porter’s values, while ensuring a commitment to safety and promoting a world class learning environment
- Other duties as assigned

Behavioural Competencies:
**Concern for Safety**: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.**Teamwork**: Working collaboratively with others to achieve organizational goals.**Passenger/Customer Service**: Providing service excellence to internal and/or external customers (passengers).**Initiative**: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.**Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.**Fostering Communication**: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications:

- Minimum of 1 year in Airport Operations or equivalent experience
- Training and Adult Facilitation experience is an asset
- Superior written and verbal communication skills
- Ability to prioritize and manage multiple tasks at the same time
- Highly motivated and self-directed with a keen attention to detail
- Ability to adapt quickly to new situations, problem solve and affect positive change in a fast paced, dynamic environment
- Flexibility and availability to work varied hours including weekends as required
- Ability to travel on short notice for up to four weeks
- Ability to hold and maintain a valid Passport (required for travel)
- Ability to hold and maintain a valid Restricted Area Identification Card
- Ability to hold and maintain appropriate work permits for US station training
- High proficiency in Google Suite and Microsoft Office Suite
- Excellent attendance record

Company Description:

  • Passenger Movement Manager

    9 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Passenger Movement Manager is an advocate for Air Canada's customers in the decision making process...

  • Passenger Movement Manager

    9 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Passenger Movement Manager is an advocate for Air Canada's customers in the decision-making process...

  • Supervisor, Passenger Service

    3 months ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: The CSR Supervisor, YTZ is a member of the Airport Operations leadership team and is responsible for Porter’s aircraft turn performance, passenger service experience, and team member experience at the YTZ Hub. The Supervisor is accountable for the station’s consistent execution to defined safety, commercial, operational, passenger service...

  • Manager, Passenger Services

    6 months ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: The Manager, Passenger Services - YTZ is a member of the Airport Operations leadership team and is responsible for Porter’s aircraft turn performance, passenger service experience, ground handling, team member experience at the YTZ Station. The Manager, Passenger Service is accountable for the station’s consistent execution to defined...

  • Passenger Movement Manager

    7 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Passenger Movement Manager is an advocate for Air Canada's customers in the decision making process...

  • Associate Director, Passenger and Agency Programs

    6 months ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    **Your way forward: Join Canada’s busiest airport as our next Associate Director, Passenger and Agency Programs** Do you want to help transform Toronto Pearson into the global airport of the future? We’re committed to becoming one of the most advanced, sustainable, and passenger-friendly airports in the world - and we need your help. This is your chance...

  • Passenger Service Representative

    3 months ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by...

  • Passenger Service Representative

    7 months ago

    Toronto, Canada Greater Toronto Airports Authority Full time

    The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 1,900 GTAA employees are working to create a next-generation airport by...

  • Manager, Commodity Taxes

    3 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** We are looking for a highly motivated person for a Manager, Commodity Taxes position in Toronto (YYZ),...

  • Instructor

    7 months ago

    Toronto, Canada Seneca Full time

    Beechcraft King Air 200 Simulator Instructor Are you passionate about aviation and dedicated to shaping the next generation of the Aviation industry? Look no further, As a Simulator Instructor, you will be responsible for providing instruction to students enrolled in Seneca’s leading edge Multi Crew Air Taxi Turboprop (MCATT) Program. It is an...

  • Instructor, Technical Operations

    6 months ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: Reporting to the Supervisor, Training, this position supports the Approved Maintenance Organization by performing functions related to the Technical Operations Training Program. Duties & Responsibilities: - Support and mentor new team members during their onboarding process, including Familiarization training - Deliver non-aircraft technical...

  • Sailing Instructor for Adults

    1 month ago

    Toronto, Ontario, Canada National Yacht Club Full time

    We are seeking a skilled Sailing Instructor for Adults to join our team at the National Yacht Club. As a Sailing Instructor, you will be responsible for teaching CANSail 1&2 and/or CANSail 3&4 level sailors aged 16 and up.Our ideal candidate will have the following qualities and qualifications:Completed CANSail 1&2 and/or CANSail 3&4 Instructor Course...

  • Manager, Cabin Crew Training Operations

    6 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** A dynamic and engaging people leader who puts focus on promoting a sense of welcoming and belonging and...

  • Swim Instructors

    7 months ago

    Toronto, Canada Dovercourt Boys and Girls Club Full time

    **BGC Dovercourt is looking for an Aquatics Program Swim Instructors!**: We are a not-for-profit organization that provides after school, summer, and March break programs for over 1,000 children and youth at two locations in Toronto’s west end. The mission of the Club is to provide a safe, supportive place where children and youth can experience new...

  • Training Specialist

    8 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Training Specialist is responsible for providing administrative and technical support to the...

  • Training Specialist

    3 months ago

    Toronto, Canada Air Canada Full time

    **Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Training Specialist is responsible for providing administrative and technical support to the...

  • Swim Instructor

    6 months ago

    Toronto, Canada Villa Charities Inc. Full time

    Since its opening in 1980, the Columbus Centre, part of Villa Charities, has served as a vibrant community centre where people can enjoy the richness of Italian culture within a Canadian setting. Today, the Columbus Centre remains a major hub for the GTA’s Italian-Canadian community and a popular meeting place to participate in a wide range of athletic,...

  • Trainer, Technical Operations

    6 months ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: Reporting to the Supervisor, Training, this position supports Porter’s Approved Maintenance Organization by performing functions related to the Technical Operations Training Program and Approved Training Organization. Duties & Responsibilities: - Research and develop technical ATA course modules for the Embraer ERJ 190-400, E195-E2...

  • Trainer, Technical Operations

    7 months ago

    Toronto, Canada Porter Airlines Inc. Full time

    Job Summary: Reporting to the Supervisor, Training & Systems Support, this position supports Porter’s Approved Maintenance Organization by performing functions related to the Technical Operations Training Program and Approved Training Organization. Duties & Responsibilities: - Research and develop technical ATA course modules for the Embraer ERJ 190-400,...

  • Ski Instructor

    4 months ago

    Toronto, Canada Snowhawks Ski and Snowboard School Full time

    Looking for ski instructors for our winter weekend programs. We provide a camp-like experience on snow. Each instructor has a group of students that they teach for the entirety of the program. Students range from 7 years-old to 14 years-old. **LOCATION**:Mount St. Louis Moonstone and Blue Mountain. You choose which location you prefer. Note that younger...