Patient Care Coordinator- Full Time

1 month ago

Edmonton, Canada Insight Medical Imaging Full time

**Job Profile**: Patient Care Coordinator

**Reports to**:Patient Care Manager

**Hours**: 1.0FTE, 40 hours per week, permanent full-time.10:30am-7:00pm Monday-Friday with some Saturday/Sunday availability on a rotational basis.

**Location**: Remote

**Closing Date**: September 05, 2023

A leading provider of diagnostic imaging services, Insight Medical Imaging connects in a meaningful way with our patients, physicians, and employees. Over 500 employees strong, Insight provides services in Edmonton and surrounding regions, as well as in Fort McMurray. Join our growing and dynamic team as we provide exceptional patient care and foster a welcoming and inclusive environment.

**Position Summary**

You will be an integral part of our journeys. As the first point of contact, you will ensure that we can continue to provide reliable, accurate and compassionate services to our patients, referring physicians and our employees.

You will be working as part of a team that prides itself on providing efficient, informative, and compassionate appointments and service. You will attend to inbound patient calls to book Diagnostic Imaging Appointments for all of Insight Medical Imaging Clinics. You will work a rotational schedule which consists of 40 hours/week including evenings, weekends and Stat holidays as required.

**Insight offers**:

- Competitive compensation
- Paid vacation
- Flex days & Appointment time
- RRSP matching
- Educational allowance
- Employer paid benefits
- Healthcare Spending Account
- Staff events
- Work/life balance

**Major Accountabilities and Responsibilities**
- Liaison with the Medical Receptionist(s), Patient Care Manager, Clinic Supervisors and Site Leads, and Coordinators as required to ensure timely patient care.
- Provide valuable feedback in the Development and implementation of protocols as directed by the Patient Care Manager and other administrative staff within the Organization.
- Check incoming Faxes and contact Physicians and Patients for medical Imaging appointments.
- Call out to patients as directed by the Patient Care Manager to rebook, confirm, or fill appointments as required.
- Attend team meetings and information sessions in the Department and within the organization as required.
- Provide professional, courteous, and timely patient care to all patients and physicians.
- Other duties as assigned.

**Skills, Abilities, and Knowledge**
- Exceptional patient and customer service skills.
- Self-motivated.
- Excellent verbal communication.
- Strong interpersonal skills.
- Patience and empathy.
- Team Player.
- Attention to detail and accuracy.
- Knowledge of medical office routines, schedules, and protocols.
- Ability to work in a high-volume contact center.

**Qualifications**
- High School Diploma-Required.
- Medical Assistant Diploma or Medical Terminology Certificate with a minimum of 1-year experience in related field. Equivalencies will be considered.
- High Volume Contact Center Experience is required.
- Knowledge of customised computer software is required.
- Excellent verbal communication skills.
- An at-home internet connection

To view the full job description and to apply, please visit our website at Careers - Insight Medical Imaging | X-Ray, Ultrasound | Edmonton.

We thank all applicants for their interest, only those selected for an interview will be contacted.

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