Security Operations Coordinator

3 weeks ago

Concord, Canada LTS Protective Services Full time

**Full Job Description**:
The
**Operations Coordinator**, under guidance from the Operations Management team, is responsible for managing all current & future field operations for LTS Protective Services. This includes all Commercial Properties, Residential apartment buildings & Condominiums, Retail client sites, special events & future existing work in the company.

The
**Operations Coordinator** is also responsible for overseeing and carrying out all relevant workplace, health & safety, client complaint, critical incident investigations for LTS Protective Services that occur in the company.

The
**Operations Coordinator** is also responsible for working with all Shared Resource departments including Resource Planning, Operations Centre, Training & Talent Acquisition to ensure that the portfolio is adequately scheduled, trained, and achieving optimal service delivery in an efficient & profitable manner.

The
**Operations Coordinator** is also required to serve as a Management representative for the JHSC at all meetings and assist in the completion of any applicable Form 7s in the field.

**_ Key Responsibilities/_**
**Duties (include but not limited)**
**_:_**
- Oversees LTS Protective Services security operations at client sites and manages them accordingly.
- Knowledgeable of the contents of the Employee Handbook and the guidelines contained therein.
- Knowledgeable of the contents of all types of site instructions (post orders, duty briefings, statements of work) for ALL posts.
- Knowledge of the Criminal Code of Canada and any applicable provincial and federal laws.
- Knowledge of the Private Investigators and Security Guards Act, including all applicable regulations and guidelines pertaining to working as a Security Guard in the Province of Ontario.
- Work with all shared operations departments (Training, Mobile Patrol, Operation Centre, Resource Planning, etc.) to provide direction and guidance when required or asked to do so.
- Perform regular site audits, both covert and overt, using acceptable methods & conclusively report findings to Senior Management.
- Establish a working relationship with all clients and client representatives.
- Manage the security team in a manner that ensures work is executed in a safe, efficient, and profitable manner; exemplify a capable workforce leader, able to provide expertise, best practices, and lead by example.
- Conducts workplace investigations as required relating to breaches or company or client protocol.
- Enforces all rules, policies, and procedures in a fair and impartial manner.
- Communicates instructions from Head Office to all staff on site as applicable.
- Works collaboratively with the Training department to establish a relevant training plan and suggests the creation of specific training modules.
- Continually monitors the effectiveness of initiatives and ongoing training through observation, audits and client follow up.
- Conduct uniformed on-site duties or training as required.
- May be required to assist in other positions within the company.
- Makes recommendations for improvement that will increase the effectiveness or benefit the service delivery to our clients.
- Additional duties as assigned by Senior Management.
- Dispatch Security Guards to incidents, requests for assistance, emergencies, etc. Log details of radio transmission, telephone calls and verbal instructions
- Direct backup support as necessary
- Inform management of major incidents
- Maintain the Camera Surveillance System
- Conduct security equipment audits
- Maintain key control, lost and found and emergency contact lists
- Perform other duties as assigned
- Monitoring CCTV system for unwanted activity, and filling out reports for any suspicious activity in a timely fashion.

**_ Position Requirements:_**
- Must be bondable.
- Excellent verbal and written communications skills in English.
- Excellent customer service demeanor and the ability to prioritize responsibilities.
- Investigation experience is a positional requirement.
- Previous customer service orientated experience an asset.
- Current holder of Ontario Security Guard License is required. Holding an Ontario Private Investigators license would be considered an asset.
- Must have previous training experience, preferably within the security industry. Formal Training certifications are considered an asset.
- Must have a valid unrestricted "G" Driver’s License with +2 years of driving experience.
- Minimum of 1 year employment with LTS Protective Services or its affiliates and/or one of the following requirements.
- Previous Security Supervisory experience.
- Previous Security Training Experience.
- Sufficient prior industry-related experience (i.e., Police, Military, Security).
- Formal law enforcement training or Diploma.

**Qualifications**:

- Ontario Security Guard: 1 year (required)
- Dispatching/Operations/Scheduling: 1 year (required)
- Ontario Security Guard Licence (required)
- Flexible Scheduling (preferred

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