Service Technician

2 weeks ago

Edmonton, Canada Quadient Full time

**Field Service Technicians - Calgary**

Quadient is looking for Field Service Technicians to work in the field, traveling to customer locations to provide service, maintenance, and installations. The Field Service Technicians we are looking for have the technical skills to troubleshoot issues and ensure that the equipment is installed and working properly, while also managing customer relationships to boost customer retention and satisfaction.

**Essential Duties and Responsibilities**:

- Provide service and support on Quadient Canada products during customer visits.
- Manage onsite installations, repairs, and maintenance tasks.
- Diagnose errors or technical problems and determine proper solutions.
- Teach customers how to use the equipment/product properly.
- Enjoy working with the latest technologies, but also not afraid to get your hands dirty.
- Manage the stock of replacement parts and equipment.
- Responsible for promoting Quadient products and services.
- Stay current with the technology and regulatory requirements and continuously seek learning opportunities through Company-sponsored trainings, external courses, and independent studies.
- Produce timely and detailed service reports.
- Document installation and repairs.
- Follow all company’s procedures and protocols.
- Meet or exceed field service key performance indicators.
- Cooperate with technical team and share information across the organisation.
- Comprehend customer requirements and make appropriate recommendations.
- Build positive relationships with customers.

**Qualifications & Experience**:

- Must be able to speak and write in English proficiently
- Proven Field Service experience.
- Be a Team player who enjoys working with and helping customers.
- Ability to troubleshoot, test, repair, and service technical equipment.
- Prior knowledge of copier machines, printers/scanners, ATMs, PCs, appliances, vending machines a plus.
- Excellent verbal communication skills with the ability to listen to customers’ requirements.
- Strong interpersonal skills with the aptitude to build positive relationships.
- Time-management skills to manage appointments efficiently and stay on schedule.
- Sound organizational skills with a strong sense of urgency.
- The ability to work alone with mínimal supervision.
- A valid driver’s license and good driving record are necessary as is the ability to travel within the assigned territories.
- The ability to lift - up to 20 kg / dual lift - up to 68 kg.

**Company Benefits**:

- Company provided vehicle includes gas, repairs and insurance
- Ability to earn additional income through incentive programs
- Company provided cell phone, laptop and tools
- Company shirts, jackets, safety shoes
- Group Insurance Plans
- RRSP Plan

**What We Bring**:
We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are. We celebrate our shared commitment to great work — and to each other. As a diverse collective of thinkers and doers, we are continuously inspiring innovation.

Our values define how we work as a team**:E**mpowerment**, P**assion, **I**nspiration and **C**ommunity. They make us **EPIC. Together**.

**About Quadient**:
At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims to accounts receivables, invoices and inbound packages.

Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences.

**Disclaimer**:

- Quadient Canada is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age._
- Quadient does not accept unsolicited resumes from head hunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes._
- The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified._

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