Education Manager

2 weeks ago

Vancouver, Canada Christian Dior Perfumes Full time

Company Description

The spirit of Dior is reflected in each of the House's products and in the care taken at every stage of their production. From Grasse to Paris to the Dior Gardens, Parfums Christian Dior enhances the most beautiful ingredients so that each of its creations helps shape its global aura.

**Job Description**:
**Position Overview**

Achieve Retail Sales Plan, elevate client service standards, and increase Beauty Stylist retention and productivity. Accomplished by conducting effective training seminars, driving point of sale initiatives throughout assigned Territory, and providing at-counter coaching and specialized training in Focus Doors. Work with Field Sales to promote retention and loyalty by developing highly motivated, knowledgeable, and productive Beauty Stylists and Counter Managers.
- Work with local Field Sales team and corporate Education Team to determine training needs and develop appropriate action plans to ensure total territory achieves retail sales goals.
- Conduct all training seminars for Beauty Stylists and Counter Managers in territory; inclusive of Seasonal Seminar twice a year, Basic Induction Seminar based on turnover needs, and Specialization Seminars based on business need.
- Train all counters in partnership with Account Executives on standard D.I.O.R. Art of Selling techniques.
- Conduct initial orientation training for newly hired Beauty Stylists in top doors, and oversee orientation training strategy for the Territory
- Partner with Account Executives to ensure they have necessary education materials for stores not covered by Education Managers.
- Ensure the proper usage of the DBR, Business Planner, and Dior-Direct Client Card through in store and seminar trainings.
- Drive launch sell-out through seminar training, pre-training calls as needed, in store selling, and building expertise with Field Sales team.
- Conduct training with Fragrance Associates as needed based on launches, and drive fragrance expertise plans for the territory.
- Conduct follow-up coaching sessions to enhance Beauty Stylists’ selling skills and product knowledge in Top doors.
- Monitor and analyze territory sales performance, focusing on product sell
- through and a mix of business in top doors.
- Participate in the selection and interview process of Beauty Stylists and Counter Managers in top doors.
- Plan follow-up coaching for the Territory following seminars with Field Sales partners.
- Evaluate Counter Managers’ and Beauty Stylists’ skills on an on-going basis and conduct new product training as needed
- Work with Counter Managers in-store to enhance product knowledge, to develop selling skills, and to encourage team management and business analysis skills.
- Develop a positive relationship with the Men’s & Women’s Fragrance Associates through in store and seasonal focused trainings.
- Conduct training on Special Events with Beauty Stylists and appropriate Selling Specialists in seminars and top doors.
- Ensure all local market training needs adhere to budgetary parameters set by the Director of Education & Artistry.
- Instill a motivational and challenging work environment necessary to increase Beauty Stylist retention
- Enforce Beauty Stylist image guidelines by always wearing the appropriate attire in-store as well as during training seminars.
- Maintain constant and productive communication/partnership with Field Sales partners.
- Help drive eventing, either virtually or in person.
- Manage overall experience partnership with regards to merchandising pieces, or event execution, having the responsibility to work with the AE and Regionals directly within their territories.
- All other job-related activities.

**Qualifications**:

- ** 5+ years **of experience in prestige cosmetics sales and training (sell-thru)
- Excellent communicator - both verbal & written
- Strong presentation and coaching skills
- Strong knowledge of Microsoft Excel, Word, and Power Point
- Highly organized with ability to prioritize and manage deadlines
- Self-motivated team player
- Creative and strategic thinker; detail -oriented multi-tasker
- Travel is extensive
- Deals with confidential information and/or issues using discretion and judgement
- Fluency in English and Mandarin are an asset.

Additional Information

All of your information will be kept confidential according to EEO guidelines.

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