Customer Service Representative

3 weeks ago

Cambridge, Canada 401 Auto Full time

At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be We strive to hire exceptional employees who see themselves as _trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade_rs in all aspects of who they aspire to be daily.

**Location: 2200 Eagle Street North, Cambridge**

**Compensation: $16.00 per hour**

**Hours: Monday - Thursday availability between 8 am and 8 pm and Friday and Saturday's between 8 am and 5 pm**

**What You Will Be Doing**:

- Calling customers to follow up on their service appointments and complete reminder calls
- Manage a large number of outbound and inbound calls in a timely manner on a daily basis
- Identify customers’ needs, clarify information, and book appointments
- Build sustainable relationships and engage customers by going the extra mile
- Keep records of conversations in our call center database (CRM) in a comprehensible way

**What You Bring to the Table**:

- Track record of accomplishing targets
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities, and manage time effectively
- High school diploma
- Fluent in English (verbal and written)
- High energy and Motivated

**So **why work for us?**
- The 401 Group of Companies is privately owned and 100% Canadian
- 20+ State-of-the-art facilities including a "google like" call centre and an 80,000 sq ft. centralized service "Hub"
- A high energy, fast paced and fun work environment with various initiatives and rewards
- Individual and team-oriented coaching, mentoring, and training
- Opportunities for career path planning, growth, and advancement from within
- Health & wellness benefit enrolment opportunities
- Employee referral bonus opportunities
- Employee pricing on parts, service and at the Blackshop Restaurant and Wine Bar
- A corporate swag e-site for employees exclusively
- Perkopolis enrollment
- On-site Parking

The 401 Group of Companies, is proud to be recognized as one of Canada's fastest growing Elite Business Management Groups offering a full line of automotive, recreational vehicle, powersport and marine products and services. Our headquarters is located in the thriving city of Cambridge, Ontario. Our brands include but aren't limited to Kia, Mitsubishi, Volkswagen, Hyundai, Subaru, Honda, Nissan, Chrysler, Jeep, Dodge, Ram, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.

If you have a growth mindset like us, we'd love to see your resume and have a conversation. Opportunities at the 401 Group of Companies are endless

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