System Administrator

6 days ago

Markham, Canada Venture Computers of Canada Inc. Full time

About Venture

We are a small office with a tightly knit group of co-workers in the midst of expansion and will be moving to a new office space in Markham

The Role

What you’ll be doing
- Perform remote and on-site tech support of hardware, software and network issues for various clients
- Design and implement network and server solutions to fulfill clients' business requirements
- Proactively monitor ticketing system to ensure timely resolution of client tech support issues
- Maintain communication to clients of incident progress, notifying them of upcoming changes, outages or solutions
- Document all changes to client environments while striving to maintain industry best practices within all client sites
- Discuss solutions/incidents/requests with a diverse group of technical personnel, managers, and executives
- Access industry resources including product documentation, knowledge base articles, FAQs, and online resources to aid in incident resolutions
- Assist technical support team members with any issues needing help or escalation
- Strive to understand and improve IT infrastructure and help build standards to improve client reliability and maintainability
- Work with assigned project leads and project managers, working assigned tasks and within defined project scope and milestones to ensure the successful deployment of projects for our clients
- Support the project management and sales team with creating IT proposals and plans for client equipment and services
- Document all work performed and submit accurate time sheets
- Identify potential sales opportunities based on client interactions and IT environment knowledge
- Perform additional duties as directed by management in relation to your area of expertise

What technical skill set is required

In order to aid your team’s development you should have experience and understanding of most of the following:

- Experience managing, configuring and deploying the following:
> Microsoft Windows Server 2012+
> Microsoft Exchange Server 2013+
> Microsoft SQL Server 2012+
> Microsoft SharePoint 2013+
> Microsoft Hyper-V 2012+
> Office 365
> Citrix XenApp (7+) and NetScaler (10+)
> VMware vSphere 6.0+
> Cisco switches, routers, and firewalls
> Network monitoring systems (SNMP, syslog, NetFlow)
> Remote control software such as LogMeIn, ConnectWise Automate and Remote Desktop
> Backup software including Veeam, Datto, WSB, etc
> RAID including various RAID controllers and general RAID knowledge
> SAN and NAS devices including iSCSI and NFS configuration
> VoIP including FreePBX, Asterisk, Cisco UC, etc
- Strong understanding of routing, VLAN, and VPN technologies
- Scripting ability, preferably in PowerShell
- Some Linux experience an asset

What are the requirements
- University or college degree in IT or related field is preferred
- 2+ years minimum experience working at a managed IT services provider (MSP) in a System Administrator capacity
- Obtained industry certifications such as Cisco, Microsoft, VMware, and Citrix
- Be proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities
- Ability to multi-task with multiple clients under tight deadlines
- Ability to conduct research into a wide range of computing issues is required
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to absorb and retain information quickly
- Possess and demonstrate excellent verbal and written communication skills
- Possess and demonstrate excellent interpersonal skills is a must as this is a customer-facing role
- Proven technical, analytical and problem-solving skills
- Highly self-motivated and directed with a passion for technology and IT
- Valid Ontario driver’s license - some client on-site visits may be required
- Typical business hour are Monday to Friday 9AM - 5:30PM, with afterhours work and on-call required. Overtime may be required but will be compensated

What's in it for you
- The opportunity - we're a growing company on a mission to make IT seamless, so we operate at a fast pace that will keep you challenged and growing
- Competitive salary - base salary, group RRSP, and profit sharing plan
- Learning and development - chance to wear multiple hats and develop your technical skills working with clients from various industries (finance, legal, advisory, retail etc.)
- Comprehensive benefits - health, dental, and vision
- Flexibility - flexible work schedule to balance personal and work life
- Work and play - work with veteran IT professionals in a fun office
- Snack pantry - our kitchen is always filled

What we value
- Entrepreneurs - we are self-starters and people who enjoy challenges
- Learners and teachers - we are teachers by nature but never stop learning - we provide financial support for our team to take on learning courses and position our team for long-term success
- Technology enthusiasts - we get paid to geek out on the latest products, updates and rel

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