Customer Experience Representative

3 weeks ago

Toronto, Canada Nutcracker Sweet Inc. Full time

Founded over 35 years ago, Nutcracker Sweet Inc. is a gift-giving service provider whose vision is to provide quality gifting solutions to individuals & organizations. Nutcracker Sweet has become an essential player in the North American luxury gift basket industry with our expertise in gift customization and delivery logistics. Our corporation is the parent company of a multiple brand organization with a headquarters storefront and warehouse facility located in North York, Toronto.

**We are currently seeking for colleagues to join our team on a full-time seasonal basis until December 22, 2023**.

**Are you looking for a position where...**

You work with a great team of professionals in their fields?

Your shared customer commitment is at the core of a business?

Your own capabilities expand by learning new skills & tasks?

Every day is different?

You see the results of your & your teammate's efforts?

**Responsibilities**
- Answers phone inquiries quickly & efficiently forwarding calls to appropriate departments
- Maintains strong affluent relations with partners and customers while addressing needs, concerns and complaints.
- Inputs sales information accurately into the appropriate POS system
- Maintains files, ensures efficiency in retrieving documents, and archives closed files for easy accessibility.
- Verifies own work for accuracy, clarity and completeness, and ensures requests are documented accurately as per Nutcracker Sweet standards.
- Provides support to team members through order fulfillment and pulling items in the warehouse.

**Qualifications**
- 1 + years of relevant customer service experience involving communications directly with customers
- Solid computer skills in Microsoft Word & Excel
- Demonstrated ability to develop relationships and work collaboratively and provide support within all levels of an organization.
- Ability to work independently and exercise strong problem-solving skills.
- Excellent English language communication skills, both verbal & written.
- Comfortable working in a fast-paced, dynamic environment.
- Verifiable willingness to learn & acceptance of where that learning needs to occur.
- Nutcracker Sweet Inc. is an inclusive and equal opportunity employer._

**Job Types**: Full-time, Fixed term contract, Seasonal

**Salary**: From $17.50 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
Mask policy in effect. Details can be discussed during the interviewing process.

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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