Supervisor, Disability Claims

3 days ago

Elmira, Canada RWAM Insurance Administrators Inc. Full time

Are you looking to lead a dedicated team of professionals making a difference in the lives of employers and employees every day? Are you a passionate leader with experience in disability claims adjudication or a related field? Do you want to work for a Canadian company who values an inclusive, friendly and supportive workplace in a growing town with big-time perks? If this sounds like you;

**Come join us at RWAM**

**In this role you will**:

- Support and coach a team of experienced STD, LTD and Critical Illness Case Managers, Rehabilitation Specialists and Administrative Professionals
- Ensure quality and service delivery metrics are adhered to, and report on such metrics
- Manage customer and client escalations in efficient, professional manner
- Manage day to day operations of Disability and Critical Illness claims team
- Assess and evolve claim processes to continually improve customer experience
- Liaise with Employers, Insurance Carriers and medical practitioners when necessary
- Work closely with internal RWAM teams to ensure a seamless end to end customer experience

**For this role you need**:

- Experience and passion for mentoring and coaching a team
- 3-5 years of related experience managing STD and LTD claims
- Strong communication skills - You are an active listener with the ability to overcome difficult situations and conversations
- The ability to consider complex claims, medical details and contractual language
- A post-secondary degree, and/or healthcare background and/or related practical experience
- French language is an asset

**Why RWAM**:

- Our strength lies in our people - we place the highest value on our team members, job satisfaction and work-life balance
- As a member of the RWAM team you will enjoy flexible work arrangements, free parking and a subsidized cafeteria.
- Competitive salary, comprehensive benefit package including profit sharing and company pension

**How to Apply**:
**About RWAM**

As one of Canada’s largest Full-Service Third-Party Administrators, RWAM is uniquely able to offer our customers Flexible Options not available anywhere else RWAM is a Canadian Company, established in 1988 to service Retailers, Wholesalers, and Manufacturers - RWAM Today, RWAM serves over 250,000 Canadians Coast to Coast with offices in Ontario, Alberta and Nova Scotia. RWAM is obsessed with customer experience and meeting the unique insurance needs of advisors, employers, and employees alike.

This position will be based out of our head office in the rapidly growing town of Elmira, Ontario. Get the benefits of a small-town atmosphere with all the perks of the big city like access to public transit, on site subsidized cafeteria, free parking, bonuses & office events.

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