Access Control Technical Support Specialist

2 weeks ago

Calgary, Canada Motorola Solutions Full time

**Company Overview**:
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

**Présentation de l'entreprise**

Chez Motorola Solutions, nous croyons que tout commence par la sécurité. C'est la constante qui permet aux gens d'avancer en toute confiance. Elle peut remplir un vol ou vendre un stade. Elle peut permettre de s'occuper d'un patient ou d'obtenir son diplôme.

En tant que leader mondial de la sécurité publique et de la sécurité des entreprises, nous créons et connectons les technologies qui aident à assurer la sécurité des personnes là où elles vivent, apprennent, travaillent et se divertissent. Notre écosystème technologique intégré unifie les communications critiques, la sécurité vidéo et le contrôle d'accès, ainsi que les logiciels de centre de commande, permettant une collaboration plus puissante.

Chez Motorola Solutions, nous inaugurons une nouvelle ère en matière de sécurité publique. Apportez votre passion, votre potentiel et vos talents à une carrière qui compte.

**Department Overview**: Motorola Solutions is a global leader in mission-critical communications and analytics. Our technology platforms in mission-critical communications, command center software and video security/analytics, make cities safer as well as help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security. Motorola Solution’s Video Division is defining the future of the security industry through innovative end-to-end-solutions and award-winning AI based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the surveillance industry. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our cloud service platform. Our video solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.

At Avigilon, you will find a culture of thought-leaders who are passionate about creating exciting new solutions for security and surveillance. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact on the safety of people and businesses globally.
**Reporting to the Access Control Technical Support Team Lead, the Technical Support Specialist will provide customers with product support over the phone. Success in this role will be defined by a strong customer-oriented mentality and the curiosity to learn about a diverse set of technologies. In this role you will:

- Provide excellent customer service over the phone and in writing
- Search for knowledge articles and provide related solutions
- Maintain an understanding of Avigilon Access Control software and products such as servers, controller panels, card readers, key cards etc.
- Ensure all requests are tracked, documented, and maintained accurately in a case management system
- Balance hands-on guidance with self-serve resources
- Adhere to metrics driven performance
- Other duties as assigned

**Qualifications**:

- 2 years experience in a Technical Support role
- Knowledge of electronic circuitry
- Proficiency in computer usage, and TCP/IP networking
- Minimum typing speed of 60 words per minute (WPM)
- Exceptional verbal and written communication in English
- Ability to efficiently manage time and prioritize multiple competing tasks
- Self-motivated and focused with a passion for technology and customer satisfaction
- Call center experience in a technical role
- Degree, Diploma, or certificates in a related discipline (network engineering, computer science, electrical engineering)
- Prior access control industry experience
- French, Spanish fluency
- Ability to use Linux operating systems

**Basic Requirements**:

- High school diploma, GED or equivalent experience preferred
- 2 years experience in a technical support role

**Travel Requirements**: Under 10%
***Relocation Provided**: None
***Position Type**: Experienced
***Referral Payment Plan**: Yes
**

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