Service Delivery Analyst Ii

5 months ago

Toronto, Canada FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Associate's Degree
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**What you will be doing**
- Provides technical support activities for a software production processing environment.
- Detects, diagnoses and reports related problems.
- Provides consultation to internal users with regard to software capabilities and use.
- Follows escalation procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner.
- Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
- Assists development teams in requirements definition, system design and delivery of projects.
- Verifies technical specifications for development projects.
- Acts as project liaison/Services Delivery advocate on projects.
- Assists client support with development of internal and client directed communications related to incidents, problems or known errors.
- Conducts production support validations/certifications and accepts turnover from development.
- Provides standardized operational reporting metrics to business as well as information technology management.
- Monitors and maintains product availability, capacity and performance for products based on defined service level.
- Participates in change management reviews, confirmation of changes implemented and validate associated documentation.
- Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to primary 24hour on-call role, responding within prescribed response times.

**What you bring**:

- Associate’s degree or Bachelor’s degree or the equivalent combination of education, training, or work experience.
- Requires five to seven years of experience in service delivery or related discipline
- Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to audience including executive levels
- Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems
- Ability to demonstrate interpersonal and teambuilding skills and manage conflict
- Ability to analyze and solve problems using learned techniques and tools including escalation practices
- Team skills, including the ability to establish and maintain effective working relationships
- General business skills, industry knowledge, financial management and planning skills
- Strong analytical, statistical and problem solving skills
- Ability to utilize judgment in decision making process and decisions related to job tasks
- Strong organizational skills and ability to handle multiple tasks and meet deadlines
- Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

**What we offer you**
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
- Time to support charities and give back in your community

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

pridepass

  • Analyst Ii

    4 months ago

    Toronto, Canada Corpay Full time

    Analyst II - End User Support What We Need How We Work As an Analyst II you will be expected to work in hybrid environment. Corpay will set you up for success by providing: - Assigned workspace in Toronto, ON - Company-issued equipment - Hands-on training - Monthly home internet stipend Role Responsibilities **The responsibilities of the role will...

  • Operations Analyst II

    1 month ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job DescriptionJob SummaryWe are seeking a highly skilled Operations Analyst II to join our team at The Toronto-Dominion Bank (Canada). As an Operations Analyst II, you will be responsible for executing complex transactions and overrides accurately, on time, and in line with established guidelines and procedures.Key ResponsibilitiesExecute complex...

  • Operations Analyst II

    1 month ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job DescriptionJob SummaryWe are seeking a highly skilled Operations Analyst II to join our team at The Toronto-Dominion Bank (Canada). As an Operations Analyst II, you will be responsible for executing complex transactions and overrides accurately, on time, and in line with established guidelines and procedures.Key ResponsibilitiesExecute complex...

  • Operations Analyst II

    4 weeks ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job DescriptionJob SummaryWe are seeking a highly skilled Operations Analyst II to join our team at The Toronto-Dominion Bank (Canada). As an Operations Analyst II, you will be responsible for executing complex transactions and overrides accurately, on time, and in line with established guidelines and procedures. You will also identify, document, and...

  • Operations Analyst II

    4 weeks ago

    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job DescriptionJob SummaryWe are seeking a highly skilled Operations Analyst II to join our team at The Toronto-Dominion Bank (Canada). As an Operations Analyst II, you will be responsible for executing complex transactions and overrides accurately, on time, and in line with established guidelines and procedures. You will also identify, document, and...

  • Application Business Analyst Ii, It

    2 months ago

    Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. We are hiring an Application Business Analyst II, IT! **Reporting To**: Senior Manager,...

  • Application Business Analyst Ii

    2 weeks ago

    Toronto, Canada First National Financial Full time

    First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law. We are hiring an Application Business Analyst II, IT! **Reporting To**: Senior Manager,...

  • System Analyst Ii

    2 months ago

    Toronto, Canada Sinai Health Full time

    Sinai Health is looking for a System Analyst II to support our Information Services department. The System Analyst II is a senior analyst position within the Application Support team in the Information Services department. Reporting to the Manager, Application Support, this position works collaboratively and cohesively in a dynamic, fast-paced,...

  • Service Desk Analyst Ii

    5 months ago

    Toronto, Canada altafiber Full time

    **Job Purpose** This position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include providing the necessary...

  • Service Desk Analyst II

    3 weeks ago

    Toronto, Ontario, Canada OnX Canada Full time

    Job Title: Service Desk Analyst IIJob Summary:This role is responsible for providing exceptional customer service and technical support for all business products supported out of the operations center. The successful candidate will be a catalyst for building the knowledge base and will act as a process escalation point for Analyst I resources.Key...

  • Security Analyst Ii

    5 months ago

    Toronto, Canada Herjavec Group Full time

    Security Analyst II Canada **About the Company**: Cyderes is a global cybersecurity powerhouse offering comprehensive solutions around managed security, identity and access management, and professional services. Cyderes provides the people, process, and technology modern enterprises rely on to manage risk, maintain compliance, and respond to security...

  • Service Desk Analyst II

    4 months ago

    Toronto, Canada OnX Canada Full time

    Job Description Job Purpose This position is responsible for customer service and technical support for all business products supported out of the operations center. This operational position requires the analyst to speak directly to internal and external customers about a wide variety of technical issues/requests. Responsibilities will include...

  • Business Systems Analyst II

    3 weeks ago

    Toronto, Ontario, Canada CI Financial Full time

    Business Systems Analyst IICI Financial is seeking a highly skilled Business Systems Analyst II to join our Information Technology team. In this role, you will provide outstanding business systems analysis for various in-house and vendor-based solutions in our Investment Management Services department.Key Responsibilities:Interface with Project Managers,...

  • Business Information Management Analyst II

    1 month ago

    Toronto, Ontario, Canada Randstad Canada Full time

    Job Title: Business Information Management Analyst IIWe are seeking a highly skilled Business Information Management Analyst II to join our team at Randstad Canada. As a Business Information Management Analyst II, you will be responsible for developing and maintaining business intelligence solutions using Power BI and Power Automate.Key...

  • Business Information Management Analyst II

    1 month ago

    Toronto, Ontario, Canada Randstad Canada Full time

    Job Title: Business Information Management Analyst IIWe are seeking a highly skilled Business Information Management Analyst II to join our team at Randstad Canada. As a Business Information Management Analyst II, you will be responsible for developing and maintaining business intelligence solutions using Power BI and Power Automate.Key...

  • Business Information Management Analyst II

    1 month ago

    Toronto, Ontario, Canada Randstad Canada Full time

    Job Title: Business Information Management Analyst IIWe are seeking a highly skilled Business Information Management Analyst II to join our team at Randstad Canada. As a Business Information Management Analyst II, you will be responsible for developing and maintaining business intelligence solutions using Power BI and Power Automate.Key...

  • Business Information Management Analyst II

    1 month ago

    Toronto, Ontario, Canada Randstad Canada Full time

    Job Title: Business Information Management Analyst IIWe are seeking a highly skilled Business Information Management Analyst II to join our team at Randstad Canada. As a Business Information Management Analyst II, you will be responsible for developing and maintaining business intelligence solutions using Power BI and Power Automate.Key...

  • Business Intelligence Analyst Ii

    5 months ago

    Toronto, Canada FLEETCOR Full time

    Business Intelligence Analyst II (FP&A - Finance and Technology) What We Need FLEETCOR is currently looking to hire a Business Intelligence Analyst II, within our Corpay division. This position falls under our Corpay Cross Border line of business and is located in 212 King Street West, Toronto ON. We are seeking a skilled Business Intelligence Analyst II to...

  • Business Information Management Analyst II

    4 weeks ago

    Toronto, Ontario, Canada Randstad Canada Full time

    Job Title: Business Information Management Analyst IIWe are seeking a highly skilled Business Information Management Analyst II to join our team at Randstad Canada. As a Business Information Management Analyst II, you will be responsible for developing and maintaining business intelligence solutions using Power BI and Power Automate.Key...

  • Business Information Management Analyst II

    4 weeks ago

    Toronto, Ontario, Canada Randstad Canada Full time

    Job Title: Business Information Management Analyst IIWe are seeking a highly skilled Business Information Management Analyst II to join our team at Randstad Canada. As a Business Information Management Analyst II, you will be responsible for developing and maintaining business intelligence solutions using Power BI and Power Automate.Key...