Delivery Consultant
6 days ago
Introduction
At IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM’s ongoing transformation as a company that continuously innovates and leads the market.
Your Role and Responsibilities
IBM’s state-of-the-art Client Innovation Centre (CIC) opened in Nova Scotia in March 2013 and is the first of its kind in Canada. The Centre weaves together IBM’s business insights and industry-leading software portfolio and is ideally suited for any client that needs flexible access to emerging or niche skills that may not be cost effective to grow internally. In addition, our focus on our team is unparalleled as demonstrated by the following:
The CIC NS is one of IBM’s highest performing delivery centres worldwide - for retention, client satisfaction and utilization. Our employees are empowered to stay and grow within IBM.
- We are very focused on continuous skill development - staff training is our third largest annual Centre investment. Employees are immersed in a culture of learning and constant growth
- Investment in key partnership with universities, government and private sector groups which has resulted in IBM having a key influencing role in Nova Scotia’s ICT industry, especially in talent development
In this role, you’ll work in our IBM Client Innovation Center (CIC), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. These centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Be a part of making the world more instrumented, interconnected - and intelligent. Join us.
The Delivery Consultant is the primary contact for the client’s solution troubleshooting, consultation, and command centre support.
- Qualifications:_
- Working knowledge of basic systems principles, theories, and concepts within healthcare
- Knowledge of Cerner Millienium is an asset but not necessary
- Strong troubleshooting, logic, and critical thinking skills
- Ability to collaborate with diverse stakeholders to document and solve issues
- Organizational skills, high level of accuracy and attention to detail
Required Technical and Professional Expertise
- Support the implementation of the solution design
- Provide product specific help to departmental and functional team leads
- Identify and escalate issues to solution and engagement leadership
- Assist in testing system functionality as well as validating configuration and workflows
- Expected to be onsite as requested by client for day-to-day work with other working time spent at the IBM CIC Halifax location
Preferred Technical and Professional Expertise
See above
Key Job Details Country/Region:CA State:NOVA SCOTIA City:Halifax Category:Consultant Required Education:Associate's Degree/College Diploma Position Type:Professional Employment Type:Full-Time Contract Type:Regular Company:(0026) IBM Canada Limited - IBM Canada Limitee Req ID:611561BR Travel Required:Up to 20% or 1 day a week
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