Visa and Passport Consultant

2 weeks ago

Toronto, Canada CIBT Canada Inc. Full time

**Position Overview**:
As part of our team, you will work with world-class visa and immigration experts. You will learn in a dynamic, collaborative, and complex global environment, using industry-leading technology solutions.

**As a Visa and Passport Consultant, you will**:

- Become specialized in visa and passport processing; maximizing efficiencies and productivity.
- Collect necessary documents from the traveler and submit them to the relevant Consulate.
- Provide a high level of service to customers; providing detailed information on available services that align with requirements, and assisting the customer in making informed decisions.
- Analyze customer requests and makes recommendations based on specific travel needs, ensuring realistic expectations that promote a dedicated customer base.
- Maintain customer records in a proprietary database, utilizing system functionality to ensure accurate submission of data that maximizes productivity.
- Represent CIBT in a professional manner, ensuring compliance to CIBT policy and ethics and adhering to the Standards of Work policies and procedures.
- Other duties as assigned.

**In this position you will learn**:

- Travel document requirements for efficient and timely processing.
- Best practices and quality control, following policies and procedures and upholding standards of work to ensure compliance.
- Product and service enhancements, system updates, and changes to requirements.

**Experience Required**:

- **Written and verbal fluency in Arabic required**:

- 1-year prior experience working in a corporate office environment
- Prior travel industry experience is an asset but not required.
- Proficiency with computer software (must be highly proficient with Outlook), aptitude for learning new programs and commitment to data integrity.

**Working Conditions and Location**:

- Office environment: exposure to computer screens, working closely with others in an open office environment.
- In-office presence is required. Office-based in Toronto, Canada.

**Physical Demands**:

- Visual acuity: ability to view computer screen for the full shift, approximately eight hours.
- Sitting for an extended period of time.
- Manual dexterity for operating a computer, keyboard and mouse.
- Speaking for operating a phone with the ability to convey detailed information accurately and clearly.
- Walking (15% of the day).
- Light lifting (no more than 25 pounds).

**About CIBT**:
CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,100 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 55 offices in 25 countries. With thirty years of experience, we are the primary service provider to 75% of Fortune 500 companies. We offer a comprehensive suite of services under two primary brands: CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients, and legalization services, and Newland Chase, a wholly-owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide.

We are fast-paced and dynamic business with aggressive plans for growth. We seek talent that will embrace the company’s aspirations to drive growth and shape the future of our business. Employees who achieve success possess intellectual curiosity, work well in a fast-paced and dynamic environment, and hold themselves accountable for driving results and achieving targets.

**Equal Employment Opportunity**:

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