Manager of Community Clinical Services

7 months ago

Aurora, Canada York Hills Centre for Children Youth and Families Full time

**Manager - Full-time permanent**

**Community Clinical Services**

York Hills is a children’s mental health agency serving children and families in York Region. York Hills offers a wide range of mental health services, supports and partnerships providing meaningful and evidence informed/based treatment to children, youth and families.

**Benefits**: Full extended health and dental, life insurance, EAP, LTD and RRSP plan. Generous paid time off including vacation, sick and personal days. Commitment to employee development through internal and external training and development opportunities.

**About the role** Reporting to the Clinical Director of Community Services, the Manager is responsible for the daily operation of several community clinical programs, and is a member of the management team. The Manager provides leadership and direction on services, strategies, planning, design, implementation and service delivery across the service system. The Manager ensures that appropriate therapeutic intervention models are being utilized within the organizational clinical framework using a range of evidence-based/informed practices, and is responsible for working closely with community partners.

**The Manager is responsible for providing oversight of the following areas**:
**PROGRAM MANAGEMENT**
- The manager will oversee the following programs/services: Community Outreach, Group/Workshop Services, Respite and Childcare, Graduate Student Program, the Here to Help Walk In/Virtual Program, Waitlist Management, Professional Consultations and Community Partnerships.
- Overseeing our Walk In Clinic will include working 2 evenings per week, (Mondays and Tuesdays) to provide support to clinicians.
- Facilitates regular team meetings and Communities of Practice to discuss administrative and clinical issues that affect the team or clients, and which assist staff in problem solving and best practices.
- Works closely with related departments, staff and managers to ensure integration and good teamwork among multidisciplinary team members.
- Develops and maintains program procedures and guidelines and maintains the highest standards of practice in collaboration with senior management.
- Maintains positive relationships with community partners including school boards and child welfare agencies.
- Supports timely data collection regarding service provision and outcomes.
- Ensures that all staff receive supervision in approved treatment models.

**CLINICAL MANAGEMENT**
- Provides supervision to support the skill development of staff and ensures quality therapeutic experiences for families.
- Ensures that service delivery complies with legislative and accreditation standards, including the Child, Youth and Family Services Act (CYFSA), CRPO and OCSWSSW.
- Client needs are typically complex and require high service levels which rely on building, maintaining and nurturing key stakeholder relationships within child welfare, education and hospital sectors in York Region. The role requires strong organizational and strategic skills as well as effective judgment, presentation, analytical, research and conflict management skills.
- Provides clinical leadership through maintaining knowledge of best practices and therapy models used to effectively meet the needs of clients and staff.
- Works closely with other managers to ensure positive teamwork between staff, planning for shared clients, and coordinated services between programs.
- Aids the Clinical Director to address all requests for records, support letters, and verification of services.
- Responsible for implementing quality assurance and evaluation processes as well as monitoring the collection and recording of both clinical and service data and that all data is submitted on a timely basis as per organizational standards.

**PERSONNEL MANAGEMENT**
- Oversees the hiring, orientation, training and development of staff connected to the following programs: Community Outreach, Group/Workshop Services, Respite and Childcare ensuring that all legislative and best practice requirements are met.
- Responsible for the initial orientation of new Clinical staff to York Hills.
- Provides leadership around staff engagement by supporting the well-being of staff through supervision, staff retention strategies, professional development, and practices that support work/life balance.
- Ensures that staff work in a safe manner in accordance with health and safety policies and procedures and all relevant legislation.
- Ensures that staff provide flexible, inclusive service with a diverse population and strive to ensure cultural sensitivity.
- Actively participates in all management activities as required.
- Conducts probationary and annual performance evaluations for staff and keeps job descriptions up to date.

**SKILLS AND ABILITIES**
- Your leadership style is collaborative, responsive and adaptive, and you enjoy working closely with senior management, leaders and staff. You also possess a demonst

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