Customer Service/counter Service
3 weeks ago
**Summary**
Coffee Trends and Mile and a Quarter Ice Cream is a small but busy retail outlet in the west end of Kingston. We are looking for an energetic individual who thrives in a busy workplace and enjoys a fast-paced work environment. Employees are expected to provide excellent customer service at all times so a friendly, positive and upbeat attitude is a must.
**Tasks**
- Customer service in store and at the service counter.
- Prepare ice cream products such as cones, bubble tea and milkshakes.
- Process payments for customers for ice cream and coffee purchases.
- Perform cleaning duties such as sweeping, mopping, and washing equipment and dishes, to keep equipment and facilities sanitary.
- Balance and close cash and prepare deposits during the evening shift.
- Clean and sanitize counters, ice cream machines, and other equipment.
**Worker Requirements**
- Be available during day, evening and weekend shifts - year round
- Proven customer service skills - willingness to provide excellent service all the time
- Exceptional communication skills - English speaking and be an effective listener
- Effective team player - work with the staff and owners to ensure duties/responsibilities are completed properly
- Positive attitude - pleasant personality and good natured
- Dependability - being responsible and fulfilling obligations
- High attention to detail also required
**Occupation Tools and Technology**
- Tools - Cash register, ice cream machine and related equipment.
**Experience**
- Related Work Experience - Prefer 6 months in a similar environment.
- Required Level of Education - High School Diploma (or GED or High School Equivalence Certificate) or equivalent combination of education and experience will be considered.
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