Bilingual Coach, Bounceback®

1 month ago

Vancouver, Canada CMHA BC Full time

**ABOUT THE JOB**

Canadian Mental Health Association, BC is looking for a Bilingual Coach to be a part of CMHA National BounceBack® / Retrouver son entrainMC project. BounceBack® is a self-guided, skill-building program designed to help adults and youth 15+ manage low mood, mild to moderate depression, anxiety, stress or worry. Delivered online or over the phone with a coach, clients receive access to tools that will support them on their path to mental wellness. This position reports to the National Manager, BounceBack®.

**DUTIES AND RESPONSIBILITIES**
- Provide guided self-help through telephone and/or group support based on a specified protocol to patient/clients (youth and adult) taking part in the program.
- Supporting primary health care patients to acquire self-help strategies to manage anxiety and/or depression.
- Liaise with primary care providers to facilitate delivery of the BounceBack® program.
- Maintain effective communication between CMHA National and CMHA BC Division, program participants, Clinical Consultants/other clinical oversight.
- Provide motivational support and encouragement, reinforce workbook concepts and activities, and problem-solve to promote program completion.
- Initiate and maintain a responsive, accessible service.
- Report any patient/client concerns or safety issues immediately to the patient/client’s primary health care provider and the program’s clinical oversight lead as assigned.
- Administer pre and post program structured questionnaires measuring patient/client’s quality of life and anxiety/depression symptoms.
- Maintain patient/client records documenting progress through the self-help program and enter information in a timely manner into a secure database.
- Order and distribute hardcopy BounceBack® workbooks to participants as required.
- Maintain a flexible working schedule to ensure coaching services are offered at convenient times to the patient/client.

**ABOUT YOU**

Education and Experience
- Bachelor’s degree in a relevant discipline along with a minimum of 3 years of work-related experience. An equivalent combination of education, training, and work experience may be considered.
- Available to work across Canadian time zones.
- Passion and interest in mental health, knowledge of the principles of cognitive-behavioral therapy, and the ability to relate to older adults with multiple health problems would be vital for the role.
- Lived experience with mental illness including mood problems, either through self or a loved one would be an asset.
- Health care/not-for-profit experience preferred.
- Possess in-depth knowledge of CBT principles/methodologies.
- Knowledge of the BounceBack® program an asset.
- Willingness to attend post-hire training events and participation at supervisory teleconferences.
- Expert working knowledge using Microsoft Office product suite required.
- Experience with Electronic Medical Records database systems an asset.
- A criminal record check including vulnerable sector is required.

Skills and Abilities
- Oral and written fluency in French and English is mandatory in this role.
- Strong coalition and relationship-building skill to strengthen trust among individuals
- Exceptional organizational and time management skills with a strong attention to detail.
- Self-starter able to work with limited supervision in a remote work setting.
- Capability to work independently and within group dynamics as required.
- Innovative thinker with strong organizational, interpersonal, and leadership skills.
- Proficient critical and analytical thinking, problem solving and judgment abilities
- Highly motivated and passionate about mental health.
- Willingness flexible hours of operation may include evenings

**WORKING CONDITIONS**
- This position is remote based.
- Flexible hours of operation that includes evenings.
- Work in a variety of settings or in partnership with other health agencies may be required.
- Attending post-hire training events and participation at supervisory meetings is a requirement.
- The position is unionized through the Health Sciences Association of B.C with the Health Science Professionals bargaining unit and the hourly rate is $31.99.
- This is a term position with an anticipated end date of December 31, 2023, with the possibility of an extension.

**HOW TO APPLY**

**ABOUT US**

Founded in 1918, The Canadian Mental Health Association (CMHA) is a national charity that helps maintain and improve mental health for all Canadians. As the nation-wide leader and champion for mental health and addiction, CMHA helps people access the community resources they need to build resilience and support recovery from mental illness and/or addiction.

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